The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify conflict situations.
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Identify potential for conflict and take swift and tactful action to prevent escalation. Completed |
Evidence:
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Identify situations where personal safety of customers or colleagues may be threatened and organise appropriate assistance. Completed |
Evidence:
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Identify and use resources to assist in managing conflict. Completed |
Evidence:
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Resolve conflict.
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Take responsibility for finding a solution to conflict. Completed |
Evidence:
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Establish and agree on the nature and details of conflict with all parties and assess impact. Completed |
Evidence:
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Deal with conflict sensitively, courteously and discreetly. Completed |
Evidence:
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Minimise impact on other colleagues and customers. Completed |
Evidence:
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Use effective conflict resolution techniques and communication skills to manage the conflict and develop solutions. Completed |
Evidence:
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Encourage all points of view, acknowledge them and treat them with respect. Completed |
Evidence:
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Identify and evaluate the impact of conflict on business reputation and legal liability. Completed |
Evidence:
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Evaluate options to resolve the dispute taking into account any organisational policies and constraints. Completed |
Evidence:
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Implement the best solution and complete required documentation. Completed |
Evidence:
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Evaluate conflicts and resolutions.
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Communicate with the parties involved to seek and provide feedback on conflict and its resolution. Completed |
Evidence:
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Evaluate and reflect on the situation and effectiveness of the solution. Completed |
Evidence:
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Determine possible causes of workplace conflict and provide input for workplace enhancement and improvements. Completed |
Evidence:
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