NTISthis.com

Evidence Guide: SITXEVT004B - Coordinate on-site event registrations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXEVT004B - Coordinate on-site event registrations

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for registration.

  1. Check and prepare all registration materials and equipment prior to the event according to event procedures.
  2. Identify and prepare appropriate resources to addresson-site contingencies.
  3. Check and reconfirm the arrangements for venue or site access and registration set-up according to event procedures.
Check and prepare all registration materials and equipment prior to the event according to event procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and prepare appropriate resources to addresson-site contingencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and reconfirm the arrangements for venue or site access and registration set-up according to event procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up registration area.

  1. Locate and check registration set-up against prearranged agreements and relevant safety and access requirements.
  2. Carry out a brief site inspection in order to become completely familiar with event venue or site.
  3. Establish contact with appropriate venue or site personnel and other operations staff to facilitate effective communication during the event.
  4. Install or arrange for the installation of materials and equipment and check their efficiency and working order prior to registration commencement.
Locate and check registration set-up against prearranged agreements and relevant safety and access requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out a brief site inspection in order to become completely familiar with event venue or site.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish contact with appropriate venue or site personnel and other operations staff to facilitate effective communication during the event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install or arrange for the installation of materials and equipment and check their efficiency and working order prior to registration commencement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process registrations.

  1. Welcome attendees in a courteous and friendly manner and provide accurate and relevant information on venue and event features.
  2. Check and accurately record registration details according to event procedures.
  3. Assist where possible with work overflow of other registration personnel.
  4. Identify, record and action any registration discrepancies with minimum disruption to the attendee.
  5. Accurately finalise documentation and pack or store registration resources according to event procedures.
  6. Minimise waste of printed materials by checking accuracy of registration details before issuing delegate documentation.
Welcome attendees in a courteous and friendly manner and provide accurate and relevant information on venue and event features.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and accurately record registration details according to event procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist where possible with work overflow of other registration personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, record and action any registration discrepancies with minimum disruption to the attendee.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately finalise documentation and pack or store registration resources according to event procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise waste of printed materials by checking accuracy of registration details before issuing delegate documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of registration procedures as they apply to a range of event styles

ability to prepare registration materials, set up a registration area and efficiently and accurately process registrations

provision of registration services to clients within typical workplace time constraints

demonstration of skills through coordination of on-site registrations for an event.

Context of and specific resources for assessment

Assessment must ensure:

use of industry-current registration materials and equipment, including a fully equipped and operational registration desk

operationally realistic ratios of registration staff to clients.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate processing registrations at an event

review of registration documentation prepared by the candidate

written and oral questioning or interview to test knowledge of registration procedures and materials

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITXEVT003B Process and monitor event registrations.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

problem-solving skills to anticipate and respond to typical issues and challenges for on-site registration

literacy skills to interpret a range of event documentation and record standard information on pre-formatted documents

numeracy skills to check attendee numbers and record financial details for registrations.

The following knowledge must be assessed as part of this unit:

context and reasons for a comprehensive and accurate on-site registration system

use and characteristics of materials and equipment used for event registration in the relevant industry context

typical registration procedures for a range of events

safe work practices particularly in relation to bending, lifting and carrying items used at registration desks

safety and risk issues associated with the gathering or movement of large numbers of people.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Registration materials and equipment may include:

computer

guest, delegate or participant lists

guest, delegate or participant kits

guest, delegate or participant reports

promotional display materials

display stands

name tags

stationery

signage

cash float.

Resources to address on-site contingencies may include:

spare supplies

emergency phone contacts

copies of all relevant event documentation and agreements.

Prearranged agreements may relate to:

location of registration area

signage

nature and quantity of furniture and other equipment.

Safety and access requirements may relate to:

profile of registration area for arriving attendees

safe positioning of registration area

awareness of emergency exits

ensuring adequate space for flow of people

checking safety of any cables in or around registration area

adequate sun and weather protection.

Registration details may include:

payment status

details of pre-booked sessions

travel and touring arrangements

accommodation details

physical fitness requirements and documentation.

Registration discrepancies may include:

unexpected on-site registrations

incorrect details, such as name and payment information

no-shows

incorrect pre-bookings for particular sessions.