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Evidence Guide: SITXHRM005 - Manage volunteers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXHRM005 - Manage volunteers

What evidence can you provide to prove your understanding of each of the following citeria?

Research, determine and define needs for volunteer involvement.

  1. Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders.
  2. Assess benefits, costs and risks to the organisation of volunteer involvement.
  3. Establish and assess requirements and impacts of relevant legislation and industry codes.
  4. Define overall volunteer roles according to specific organisational or project requirements and plan for recruitment of appropriate numbers and skills.
Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess benefits, costs and risks to the organisation of volunteer involvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and assess requirements and impacts of relevant legislation and industry codes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define overall volunteer roles according to specific organisational or project requirements and plan for recruitment of appropriate numbers and skills.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake volunteer recruitment.

  1. Identify and incorporate consideration of volunteer social and other motivations in work design programs.
  2. Develop appropriate position descriptions based on review of volunteer roles.
  3. Establish and incorporate volunteer rewards into recruitment program.
  4. Communicate and delegate responsibility for volunteer coordination to relevant paid personnel.
  5. Identify key target areas from which volunteers might be recruited.
Identify and incorporate consideration of volunteer social and other motivations in work design programs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop appropriate position descriptions based on review of volunteer roles.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and incorporate volunteer rewards into recruitment program.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate and delegate responsibility for volunteer coordination to relevant paid personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key target areas from which volunteers might be recruited.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maximise volunteer retention.

  1. Develop a climate of recognition and support for volunteers through representation in the wider environment.
  2. Identify and incorporate individual requirements of volunteers into work role design.
  3. Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood.
  4. Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective.
  5. Identify and evaluate areas of concern and initiate follow up action.
Develop a climate of recognition and support for volunteers through representation in the wider environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and incorporate individual requirements of volunteers into work role design.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and evaluate areas of concern and initiate follow up action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research, determine and define needs for volunteer involvement.

1.1.Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders.

1.2.Assess benefits, costs and risks to the organisation of volunteer involvement.

1.3.Establish and assess requirements and impacts of relevant legislation and industry codes.

1.4.Define overall volunteer roles according to specific organisational or project requirements and plan for recruitment of appropriate numbers and skills.

2. Undertake volunteer recruitment.

2.1.Identify and incorporate consideration of volunteer social and other motivations in work design programs.

2.2.Develop appropriate position descriptions based on review of volunteer roles.

2.3.Establish and incorporate volunteer rewards into recruitment program.

2.4.Communicate and delegate responsibility for volunteer coordination to relevant paid personnel.

2.5.Identify key target areas from which volunteers might be recruited.

3. Maximise volunteer retention.

3.1.Develop a climate of recognition and support for volunteers through representation in the wider environment.

3.2.Identify and incorporate individual requirements of volunteers into work role design.

3.3.Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood.

3.4.Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective.

3.5.Identify and evaluate areas of concern and initiate follow up action.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research, determine and define needs for volunteer involvement.

1.1.Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders.

1.2.Assess benefits, costs and risks to the organisation of volunteer involvement.

1.3.Establish and assess requirements and impacts of relevant legislation and industry codes.

1.4.Define overall volunteer roles according to specific organisational or project requirements and plan for recruitment of appropriate numbers and skills.

2. Undertake volunteer recruitment.

2.1.Identify and incorporate consideration of volunteer social and other motivations in work design programs.

2.2.Develop appropriate position descriptions based on review of volunteer roles.

2.3.Establish and incorporate volunteer rewards into recruitment program.

2.4.Communicate and delegate responsibility for volunteer coordination to relevant paid personnel.

2.5.Identify key target areas from which volunteers might be recruited.

3. Maximise volunteer retention.

3.1.Develop a climate of recognition and support for volunteers through representation in the wider environment.

3.2.Identify and incorporate individual requirements of volunteers into work role design.

3.3.Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood.

3.4.Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective.

3.5.Identify and evaluate areas of concern and initiate follow up action.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

determine volunteer staffing requirements for an organisation, project or activity

recruit and select volunteers for the above organisational requirements, project or activity, noting details of the following:

preparation of position description

targeted sources for recruitment

volunteer rewards

prepare and implement induction and training for the above volunteers

maximise retention of those volunteers recruited above by:

monitoring their volunteer experience

evaluating their involvement in organisation, project or activity, and following up as required.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

contribution made by volunteers in the relevant industry or community sector

motivational patterns of volunteers

benefits, costs and risks to an organisation of using volunteers:

community development

community engagement

financial implications

impact on the paid workforce

risks of using untrained or partially trained staff

human resource management practices and principles for volunteers:

defining broad work roles and position descriptions

recruitment methods

training requirements

information inclusions in volunteer position descriptions:

accountability

commitment

reimbursement of costs

required knowledge

responsibilities

rewards

skills and attributes

contribution of volunteer work to broader organisational or project goals and strategies

insurance issues that impact on using a volunteer workforce

key elements of legislation that impact on managing volunteers:

equal employment opportunity (EEO)

work health and safety (WHS)

workplace relations.