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Evidence Guide: SITXHRM007A - Manage workplace diversity

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXHRM007A - Manage workplace diversity

What evidence can you provide to prove your understanding of each of the following citeria?

Encourage respect for diversity in the workplace.

  1. Provide a role model for others through individual behaviour that demonstrates respect for diversity.
  2. Develop work practices and undertake planning in a manner that shows respect for workplace diversity.
  3. Assist and coach colleagues in ways of accepting diversity in relation to customers and other colleagues.
  4. Initiate open communication and discussion about diversity issues among colleagues and team members.
Provide a role model for others through individual behaviour that demonstrates respect for diversity.

Completed
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Develop work practices and undertake planning in a manner that shows respect for workplace diversity.

Completed
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Assist and coach colleagues in ways of accepting diversity in relation to customers and other colleagues.

Completed
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Initiate open communication and discussion about diversity issues among colleagues and team members.

Completed
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Use diversity as an asset.

  1. Recognise and use the skills of a diverse workforce to enhance organisation performance.
  2. Promote the benefits of productive diversity to colleagues.
  3. Seek out information about emerging approaches to diversity and integrate into current work practice.
Recognise and use the skills of a diverse workforce to enhance organisation performance.

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Promote the benefits of productive diversity to colleagues.

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Seek out information about emerging approaches to diversity and integrate into current work practice.

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Deal with problems arising from diversity issues.

  1. Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation.
  2. Identify training needs related to diversity issues and take appropriate action.
  3. Use coaching and mentoring to assist colleagues to work successfully in a diverse environment.
Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation.

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Identify training needs related to diversity issues and take appropriate action.

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Use coaching and mentoring to assist colleagues to work successfully in a diverse environment.

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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

understanding of the role of leaders and managers in encouraging diversity

knowledge of cross-cultural communication techniques as they apply to leaders and managers

knowledge of specific cultural issues that may apply in a particular industry context

ability to apply knowledge and understanding of diversity issues to specific workplace situations.

Context of and specific resources for assessment

Assessment must ensure:

access to current sources of information on diversity.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

case studies to develop strategies for effectively managing diversity in different industry contexts

oral or written questions to assess knowledge of cross-cultural issues and communication techniques

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

cross-cultural communication skills with specific reference to the roles of leaders and managers, including cross-cultural communication for:

conflict resolution

negotiation

motivation

problem-solving skills to address diversity issues and challenges at a leadership level

literacy skills to interpret a wide range of information dealing with complex ideas and concepts.

The following knowledge must be assessed as part of this unit:

specific diversity issues that apply to the relevant industry context and contribute to the industry's progress, including benefits of productive diversity

current and emerging views and approaches on managing workplace diversity

potential scope of the term diversity

how diversity may affect workplace operations

legal issues that relate to diversity, including equal employment opportunity (EEO) and anti-discrimination.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Diversity is referred to here in its broadest sense and may be related to:

race

language

special needs

disabilities

family structure

gender

age

sexual preference.

Work practices that reflect respect for diversity may include:

acknowledgment of religious and cultural celebrations

appropriate allocation of duties to particular staff members

culturally appropriate mixing of staff

training in culturally appropriate communication

consideration of customers with special needs.

Benefits of productive diversity may include:

multilingual workforce

workforce that reflects the diversity of the customer base

improved cross-cultural communication

education of the workforce in relation to greater understanding of diversity

removal of prejudice

different perspectives on problem-solving

increased trade with other countries or cultures

more interesting work environments.

Problems that arise from diversity issues may include:

communication challenges

conflicting beliefs and values in the workplace.