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Evidence Guide: SITXHRM401 - Roster staff

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXHRM401 - Roster staff

What evidence can you provide to prove your understanding of each of the following citeria?

Develop staff rosters.

  1. Develop rosters according to relevant industrial agreements and other considerations and wage budgets.
  2. Maximise operational and customer service efficiency while minimising wage costs.
  3. Combine duties where appropriate to ensure effective use of staff.
  4. Roster teams with the most effective skills mix to meet all operational requirements.
  5. Take account of social and cultural considerations and broader organisational policies that affect staff rosters.
  6. Consult with colleagues to ensure input to rosters.
  7. Use roster systems and equipment to administer rosters.
Develop rosters according to relevant industrial agreements and other considerations and wage budgets.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maximise operational and customer service efficiency while minimising wage costs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Combine duties where appropriate to ensure effective use of staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Roster teams with the most effective skills mix to meet all operational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take account of social and cultural considerations and broader organisational policies that affect staff rosters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with colleagues to ensure input to rosters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use roster systems and equipment to administer rosters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present and communicate rosters.

  1. Present rosters in required formats to ensure clarity of information according to organisational standards.
  2. Communicate rosters to appropriate colleagues within designated timeframes.
Present rosters in required formats to ensure clarity of information according to organisational standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate rosters to appropriate colleagues within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain rostering records.

  1. Administer records of shift time completed by employees or contractors.
  2. Maintain staff rostering records according to organisational procedures.
Administer records of shift time completed by employees or contractors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain staff rostering records according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate rosters.

  1. Monitor the effectiveness of rosters in consultation with colleagues.
  2. Identify ways in which rosters and roster development processes may be improved and take appropriate action.
Monitor the effectiveness of rosters in consultation with colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify ways in which rosters and roster development processes may be improved and take appropriate action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

prepare multiple rosters to meet diverse operational requirements

roster sufficient staff to ensure the delivery of high quality customer service within wage budget constraints

integrate knowledge of the industrial provisions, human resource policy and the skills mix of the team to be rostered

complete rostering activities within commercial and staff time constraints.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated tourism, hospitality or event industry business operation or activity subject to rostering

computers, printers and software programs currently used by the tourism, hospitality or event industry to prepare rosters

awards applicable to the tourism, hospitality or event industry

operational information about the organisation or department subject to rostering

information about the cultural and skills mix of a team subject to rostering.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

projects or activities that allow the individual to develop rosters, that meet a set budget, for a department’s weekly operation, a function or event

use of problem-solving exercises so the individual can determine the correct skills and cultural mix for a particular service period

exercises and activities to assess the individual’s knowledge of award provisions

written or oral questioning to assess knowledge of the role of rosters and their importance in controlling staff costs

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXCOM201 Show social and cultural sensitivity

SITXFIN402 Manage finances within a budget

SITXMGT401 Monitor work operations.

Required Skills and Knowledge

Required skills

communication skills to consult with colleagues, ask questions and confirm requirements, and listen, understand and interpret verbal and nonverbal messages

literacy skills to:

read and interpret documents outlining opening and closing times, operational hours, and expected customer traffic

write potentially complex roster documentation

numeracy skills to complete planning activities involving dates, times and staff ratios

planning and organising skills to plan rosters to meet operational needs

problem-solving skills to re-work rosters in cases of staff illness

self-management skills to take responsibility for rostering enough staff to meet operational needs

teamwork skills to consider staff requests and personal commitments when planning rosters

technology skills to use:

a computer and keyboard

the system capabilities and functions of software programs.

Required knowledge

sources of information on award and other industrial provisions

the key elements of applicable awards, including:

leave provisions

mandated breaks between shifts

maximum allowed shift hours

standard, overtime and penalty pay rates

for the industry sector:

role of rosters and their importance in controlling staff costs

the system capabilities and functions of rostering software programs

a range of formats for and inclusions of staff rosters

a range of methods used to communicate rosters including electronic

for the specific organisation:

social, cultural and skills mix of the team to be rostered

full details of human resource policies and procedures that cover leave provisions and socio-cultural issues

operational requirements of the business activity, department or event subject to rostering

wage budget for the business activity, department or event subject to rostering.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Rosters may be for:

events

functions

individual department

specific project

whole organisation.

Industrial agreements and other considerations may relate to:

single or multiple awards

award provisions for:

leave

mandated breaks between shifts

maximum allowed shift hours

standard, overtime and penalty pay rates

overall number of hours allocated to different staff members

use of:

contractors and consideration of fees

permanent or casual staff.

Operational and customer service efficiencymay involve:

providing an appropriate ratio of:

front of house to back of house staff

staff to customer numbers

supervisors to operative staff

providing sufficient number of staff to meet:

customer expectations of different service styles

the demands of known or estimated numbers of customers

rostering:

staff with the correct skills to fulfil all operational duties

teams with the correct skills mix.

Social and cultural considerations may relate to:

allowance for rostered days off for:

carer commitments

cultural or religious festivals

family commitments

mixing people:

from different cultures

with different language abilities

types of work to be undertaken by individuals with disabilities or impairments.

Broader organisational policies may relate to:

sociocultural-friendly workplace initiatives

familyfriendly workplace initiatives

leave for:

carers

compassionate reasons

illness or injury

jury service

long service

maternity or paternity

rehabilitation of injured workers

study

vacation.

Roster systems and equipment may include:

computers

electronic equipment used by staff to log commencement and completion time of rostered duties

rostering software programs.

Communicate rosters:

on-line

by email

via a noticeboard

paper based.

Records of shift time may involve:

authorising payment for duties completed

electronic equipment used by staff to log commencement and completion time of rostered duties

time sheets:

electronic

paper-based.