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Evidence Guide: SITXLAN001 - Conduct basic oral communication in a language other than English

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXLAN001 - Conduct basic oral communication in a language other than English

What evidence can you provide to prove your understanding of each of the following citeria?

Initiate communication.

  1. Identify language needed to conduct basic communication.
  2. Recognise and observe social and cultural conventions of language speaker.
Identify language needed to conduct basic communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and observe social and cultural conventions of language speaker.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in a language other than English to support routine workplace activities.

  1. Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking.
  2. Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.
  3. Use routinely required key words, short phrases and gestures.
  4. Identify and use appropriate resources and seek assistance from those with suitable language skills.
  5. Use visual techniques to enhance or replace oral communication.
Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use routinely required key words, short phrases and gestures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use appropriate resources and seek assistance from those with suitable language skills.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use visual techniques to enhance or replace oral communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Initiate communication.

1.1.Identify language needed to conduct basic communication.

1.2.Recognise and observe social and cultural conventions of language speaker.

2. Communicate in a language other than English to support routine workplace activities.

2.1.Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking.

2.2.Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.

2.3.Use routinely required key words, short phrases and gestures.

2.4.Identify and use appropriate resources and seek assistance from those with suitable language skills.

2.5.Use visual techniques to enhance or replace oral communication.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Initiate communication.

1.1.Identify language needed to conduct basic communication.

1.2.Recognise and observe social and cultural conventions of language speaker.

2. Communicate in a language other than English to support routine workplace activities.

2.1.Use appropriate simple and commonly used courtesy expressions, for greeting, farewelling, apologising and thanking.

2.2.Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.

2.3.Use routinely required key words, short phrases and gestures.

2.4.Identify and use appropriate resources and seek assistance from those with suitable language skills.

2.5.Use visual techniques to enhance or replace oral communication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the following basic workplace communication in a language other than English in at least six different oral communication exchanges:

listen to requests and comments

provide general assistance

provide very simple directions

use gestures in above oral communication exchanges in a socially and culturally appropriate manner.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cultural values and social norms relevant to the language being assessed, and associated:

body language

forms of address

taboo topics

potential cross-cultural communication issues sufficient to avoid giving offence

resources to assist with communication in a language other than English:

dictionaries

international signage:

‘No Smoking’ signs

male and female restrooms

language mats

menus written in the specific language

pamphlets written in the specific language

phrase books

signs written in the specific language

websites with translating facilities.