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Evidence Guide: SITXLAN002 - Conduct routine oral communication in a language other than English

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXLAN002 - Conduct routine oral communication in a language other than English

What evidence can you provide to prove your understanding of each of the following citeria?

Conduct routine transactions in a language other than English.

  1. Identify language needed to conduct routine communications and make introductions.
  2. Use appropriate courtesy expressions.
  3. Use key words, phrases, gestures and sentences.
  4. Provide simple advice on workplace events and topical and familiar matters.
  5. Provide simple explanations of problems and their causes, and offer apologies as required.
  6. Use simple terms to seek clarification from others when required.
  7. Support communication with reference to workplace materials and visual information.
  8. Identify need for and seek assistance from others with appropriate language skills.
Identify language needed to conduct routine communications and make introductions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate courtesy expressions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use key words, phrases, gestures and sentences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide simple advice on workplace events and topical and familiar matters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide simple explanations of problems and their causes, and offer apologies as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use simple terms to seek clarification from others when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support communication with reference to workplace materials and visual information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify need for and seek assistance from others with appropriate language skills.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give simple directions and instructions using a language other than English.

  1. Provide clear, succinct and simple directions and instructions using appropriate pace and correct sequence.
  2. Support communication with use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions.
Provide clear, succinct and simple directions and instructions using appropriate pace and correct sequence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support communication with use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct routine transactions in a language other than English.

1.1.Identify language needed to conduct routine communications and make introductions.

1.2.Use appropriate courtesy expressions.

1.3.Use key words, phrases, gestures and sentences.

1.4.Provide simple advice on workplace events and topical and familiar matters.

1.5.Provide simple explanations of problems and their causes, and offer apologies as required.

1.6.Use simple terms to seek clarification from others when required.

1.7.Support communication with reference to workplace materials and visual information.

1.8.Identify need for and seek assistance from others with appropriate language skills.

2. Give simple directions and instructions using a language other than English.

2.1.Provide clear, succinct and simple directions and instructions using appropriate pace and correct sequence.

2.2.Support communication with use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct routine transactions in a language other than English.

1.1.Identify language needed to conduct routine communications and make introductions.

1.2.Use appropriate courtesy expressions.

1.3.Use key words, phrases, gestures and sentences.

1.4.Provide simple advice on workplace events and topical and familiar matters.

1.5.Provide simple explanations of problems and their causes, and offer apologies as required.

1.6.Use simple terms to seek clarification from others when required.

1.7.Support communication with reference to workplace materials and visual information.

1.8.Identify need for and seek assistance from others with appropriate language skills.

2. Give simple directions and instructions using a language other than English.

2.1.Provide clear, succinct and simple directions and instructions using appropriate pace and correct sequence.

2.2.Support communication with use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct routine workplace communication in a language other than English in at least six different oral communication exchanges which together demonstrate:

understanding requests and comments

clarifying information by asking simple factual questions

responding to requests for factual information and simple advice

providing routine information and maintaining communication in relation to routine transactions

providing directions and instructions

following social and cultural conventions for the language being used.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cultural values and social norms relevant to the language being assessed:

body language

forms of address

taboo topics

cross-cultural communication issues in routine communication sufficient to conduct routine workplace transactions

workplace materials and visual information resources:

hotel information signs and tags printed in the target language to assist where necessary

international signage:

‘No Smoking’ signs

male and female restrooms

menus written in the specific language

pamphlets written in the specific language

pamphlets, timetables, charts, price tags and menus

signs written in the specific language

signs, maps, diagrams, forms, labels and tickets.