NTISthis.com

Evidence Guide: SITXLAN003 - Conduct oral communication in a language other than English

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXLAN003 - Conduct oral communication in a language other than English

What evidence can you provide to prove your understanding of each of the following citeria?

Converse with others in a language other than English.

  1. Use techniques to extend interactions with others.
  2. Seek and offer additional information and assistance to support quality of communication and service.
  3. Support communication with comments on topical familiar matters, workplace business and events.
  4. Use non-verbal communication to convey an acceptance of and sensitivity towards others.
Use techniques to extend interactions with others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and offer additional information and assistance to support quality of communication and service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support communication with comments on topical familiar matters, workplace business and events.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use non-verbal communication to convey an acceptance of and sensitivity towards others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide detailed information and advice in a language other than English.

  1. Identify need for detailed information and advice.
  2. Convey detailed information and advice using narrative and descriptive statements.
  3. Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.
  4. Use workplace documents, materials and other references to support explanations as required.
Identify need for detailed information and advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey detailed information and advice using narrative and descriptive statements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use workplace documents, materials and other references to support explanations as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to unpredictable situations and problems using a language other than English.

  1. Provide appropriate advice in response to requests, unpredictable situations and problems.
  2. Identify need for and seek assistance from others to better respond to the situation or problem.
  3. Identify key facts of problems and facilitate solutions through open communication with relevant people.
  4. Provide explanations of problems and their cause, and elaborate on details.
  5. Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.
  6. Convey appropriate apologies and expressions of regret as required.
Provide appropriate advice in response to requests, unpredictable situations and problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify need for and seek assistance from others to better respond to the situation or problem.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key facts of problems and facilitate solutions through open communication with relevant people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide explanations of problems and their cause, and elaborate on details.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey appropriate apologies and expressions of regret as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct negotiations at a functional level in a language other than English.

  1. Facilitate negotiations at a functional level through exchange of key information and agreement on details.
  2. Provide appropriate explanations about products and services.
  3. Achieve mutual understanding and agreement.
Facilitate negotiations at a functional level through exchange of key information and agreement on details.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate explanations about products and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Achieve mutual understanding and agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Converse with others in a language other than English.

1.1.Use techniques to extend interactions with others.

1.2.Seek and offer additional information and assistance to support quality of communication and service.

1.3.Support communication with comments on topical familiar matters, workplace business and events.

1.4.Use non-verbal communication to convey an acceptance of and sensitivity towards others.

2. Provide detailed information and advice in a language other than English.

2.1.Identify need for detailed information and advice.

2.2.Convey detailed information and advice using narrative and descriptive statements.

2.3.Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

2.4.Use workplace documents, materials and other references to support explanations as required.

3. Respond to unpredictable situations and problems using a language other than English.

3.1.Provide appropriate advice in response to requests, unpredictable situations and problems.

3.2.Identify need for and seek assistance from others to better respond to the situation or problem.

3.3.Identify key facts of problems and facilitate solutions through open communication with relevant people.

3.4.Provide explanations of problems and their cause, and elaborate on details.

3.5.Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.

3.6.Convey appropriate apologies and expressions of regret as required.

4. Conduct negotiations at a functional level in a language other than English.

4.1.Facilitate negotiations at a functional level through exchange of key information and agreement on details.

4.2.Provide appropriate explanations about products and services.

4.3.Achieve mutual understanding and agreement.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Converse with others in a language other than English.

1.1.Use techniques to extend interactions with others.

1.2.Seek and offer additional information and assistance to support quality of communication and service.

1.3.Support communication with comments on topical familiar matters, workplace business and events.

1.4.Use non-verbal communication to convey an acceptance of and sensitivity towards others.

2. Provide detailed information and advice in a language other than English.

2.1.Identify need for detailed information and advice.

2.2.Convey detailed information and advice using narrative and descriptive statements.

2.3.Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

2.4.Use workplace documents, materials and other references to support explanations as required.

3. Respond to unpredictable situations and problems using a language other than English.

3.1.Provide appropriate advice in response to requests, unpredictable situations and problems.

3.2.Identify need for and seek assistance from others to better respond to the situation or problem.

3.3.Identify key facts of problems and facilitate solutions through open communication with relevant people.

3.4.Provide explanations of problems and their cause, and elaborate on details.

3.5.Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.

3.6.Convey appropriate apologies and expressions of regret as required.

4. Conduct negotiations at a functional level in a language other than English.

4.1.Facilitate negotiations at a functional level through exchange of key information and agreement on details.

4.2.Provide appropriate explanations about products and services.

4.3.Achieve mutual understanding and agreement.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct workplace oral communication in a language other than English in six different oral communication exchanges which together demonstrate:

using narrative and descriptive statements

using repetition, clarification and paraphrasing techniques to clarify requirements, answer questions about products and services, solve problems and conflict, and reassure others

providing detailed information and specialised assistance in area of work activity

conducting product and service transactions

using effective non-verbal communication skills

exchange key information in a language other than English to provide detailed information and advice about each of the following:

external products and services

internal products and services

medical and emergency information

entertainment

shopping.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

social and cultural conventions relevant to the language being assessed:

knowledge and some consistent use of forms of address

recognition and consideration of customs, protocols and taboos

cross-cultural communication challenges that occur when negotiating and solving problems, and how they are addressed

aspects of verbal and non-verbal communication that support effective negotiation and interaction in the language being assessed.