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Evidence Guide: SITXLAN004 - Conduct complex oral communication in a language other than English

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXLAN004 - Conduct complex oral communication in a language other than English

What evidence can you provide to prove your understanding of each of the following citeria?

Conduct negotiations in a language other than English.

  1. Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.
  2. Provide explanations, information and supporting details relevant to negotiations.
  3. Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively.
  4. Use appropriate intonation, voice tone and signalling expressions effectively.
Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide explanations, information and supporting details relevant to negotiations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate intonation, voice tone and signalling expressions effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver presentations using a language other than English.

  1. Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue.
  2. Present information in a logical and concise manner using appropriate sequencing and linguistic linking.
  3. Support presentations with relevant public speaking techniques.
Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information in a logical and concise manner using appropriate sequencing and linguistic linking.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support presentations with relevant public speaking techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in social and cultural activities using a language other than English.

  1. Use language and language functions appropriate to varied social and cultural activities.
  2. Adapt and modify communication strategies and language functions as required.
Use language and language functions appropriate to varied social and cultural activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt and modify communication strategies and language functions as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide summaries of oral communication in a language other than English.

  1. Recognise situations when the services of a professional interpreter are required, and arrange for assistance.
  2. Convey purpose and meaning of original utterance.
  3. Make appropriate comments between parties to check and clarify meaning.
  4. Use communication strategies and language functions that support immediate communication.
Recognise situations when the services of a professional interpreter are required, and arrange for assistance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey purpose and meaning of original utterance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make appropriate comments between parties to check and clarify meaning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies and language functions that support immediate communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct negotiations in a language other than English.

1.1.Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.

1.2.Provide explanations, information and supporting details relevant to negotiations.

1.3.Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively.

1.4.Use appropriate intonation, voice tone and signalling expressions effectively.

2. Deliver presentations using a language other than English.

2.1.Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue.

2.2.Present information in a logical and concise manner using appropriate sequencing and linguistic linking.

2.3.Support presentations with relevant public speaking techniques.

3. Participate in social and cultural activities using a language other than English.

3.1.Use language and language functions appropriate to varied social and cultural activities.

3.2.Adapt and modify communication strategies and language functions as required.

4. Provide summaries of oral communication in a language other than English.

4.1.Recognise situations when the services of a professional interpreter are required, and arrange for assistance.

4.2.Convey purpose and meaning of original utterance.

4.3.Make appropriate comments between parties to check and clarify meaning.

4.4.Use communication strategies and language functions that support immediate communication.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct negotiations in a language other than English.

1.1.Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.

1.2.Provide explanations, information and supporting details relevant to negotiations.

1.3.Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively.

1.4.Use appropriate intonation, voice tone and signalling expressions effectively.

2. Deliver presentations using a language other than English.

2.1.Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue.

2.2.Present information in a logical and concise manner using appropriate sequencing and linguistic linking.

2.3.Support presentations with relevant public speaking techniques.

3. Participate in social and cultural activities using a language other than English.

3.1.Use language and language functions appropriate to varied social and cultural activities.

3.2.Adapt and modify communication strategies and language functions as required.

4. Provide summaries of oral communication in a language other than English.

4.1.Recognise situations when the services of a professional interpreter are required, and arrange for assistance.

4.2.Convey purpose and meaning of original utterance.

4.3.Make appropriate comments between parties to check and clarify meaning.

4.4.Use communication strategies and language functions that support immediate communication.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct the following complex workplace communications in a language other than English (rare linguistic errors may occur) in at least six different oral communication exchanges:

establish and maintain rapport during extended interactions, including social activities

make presentations to groups of people in one of the following contexts:

guiding or interpretive activity

instructing or training

promotional activity

complex information on products or services

sales presentation

conduct business negotiations

provide detailed information and advice in area of work activity

demonstrate the use of each of the following during the above oral communication exchanges:

narrative and descriptive statements

repetition, clarification and paraphrasing techniques to clarify requirements, solve problems and conflict, and reassure others

effective extended non-verbal communication skills.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

social, cultural and business conventions relevant to the language being assessed:

colloquialisms

customs

dialect

forms of address

idioms

language conventions

protocols and taboos

social and cultural activities in which complex oral communications are required:

accompanying people to dinner

conference activities

meetings

professional development activities

tours

trade fairs

cross-cultural communication challenges that occur when negotiating and solving problems, and how they are addressed

aspects of verbal and non-verbal communication that support fluent and unhindered communication in the language being assessed

technical vocabulary required to support specific organisational activities.