The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate in a language other than English with customers and colleagues to provide customer service.
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Identify the specific language needed in order to conduct routine communications. Completed |
Evidence:
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Understand and use appropriate courtesy expressions with customers or colleagues. Completed |
Evidence:
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Give basic and factual information, provide simple explanations of problems and their causes, and offer apologies when required. Completed |
Evidence:
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Make introductions according to the business of the workplace. Completed |
Evidence:
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Seek clarification from customers and colleagues when required, using simple terms. Completed |
Evidence:
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Provide simple advice on workplace events and topical and familiar matters. Completed |
Evidence:
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Communicate with customers and colleagues to conduct routine transactions.
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Understand and use key words, phrases, gestures and sentences to communicate. Completed |
Evidence:
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Support communication by reference to, and basic explanation of, specific workplace materialsand visual information. Completed |
Evidence:
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Identify need for and seek assistance from others with appropriate language skills in order to better communicate. Completed |
Evidence:
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Give simple directions and instructions.
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Provide clear, succinct and easy to follow simple directions and instructions at an appropriate pace and in a correctly ordered sequence. Completed |
Evidence:
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Support communication with the use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions. Completed |
Evidence:
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