The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Monitor and improve workplace operations.
|
|
Monitor efficiency and service levels on an ongoing basis through close contact with day-to-day operations. Completed |
Evidence:
|
Ensure that workplace operations support overall organisation goals and quality assurance initiatives. Completed |
Evidence:
|
Identify quality problems and issues promptly and make appropriate adjustments, with relevant approvals. Completed |
Evidence:
|
Adjust procedures and systems in consultation with colleagues to improve efficiency and effectiveness. Completed |
Evidence:
|
Proactively consult with colleagues about ways to improve efficiency and service levels, including potential for new technologies. Completed |
Evidence:
|
Provide feedback to colleagues and management to inform future planning. Completed |
Evidence:
|
Identify and take opportunities to evaluate current and emerging industry trends and practices for relevance to own work situation. Completed |
Evidence:
|
Plan and organise workflow.
|
|
Assess current workload of colleagues accurately. Completed |
Evidence:
|
Schedule work in a manner that enhances efficiency and customer service quality. Completed |
Evidence:
|
Delegate work to appropriate people according to principles of delegation. Completed |
Evidence:
|
Assess workflow and progress against agreed objectives and timelines. Completed |
Evidence:
|
Assist colleagues in prioritisation of workload through supportive feedback and coaching. Completed |
Evidence:
|
Provide timely input to appropriate management regarding staffing needs. Completed |
Evidence:
|
Maintain workplace records.
|
|
Complete workplace records accurately and submit within required timeframes. Completed |
Evidence:
|
Where appropriate, delegate and monitor completion of records prior to submission. Completed |
Evidence:
|
Solve problems and make decisions.
|
|
Identify workplace problems promptly and analyse from an operational and customer service perspective. Completed |
Evidence:
|
Initiate short-term action to resolve the immediate problem where appropriate. Completed |
Evidence:
|
Analyse problems for any long-term impact, and assess and action potential solutions in consultation with relevant colleagues. Completed |
Evidence:
|
Where a team member raises a problem, encourage the individual's participation in solving it. Completed |
Evidence:
|
Take follow-up action to monitor the effectiveness of solutions in the workplace. Completed |
Evidence:
|