The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Implement policies and procedures for managing issues and incidents
|
|
Distinguish between day-to-day issues and incidents and the more serious issues and critical incidents that could occur in an international education organisation Completed |
Evidence:
|
Categorise possible organisational responses to the range of potential issues and incidents Completed |
Evidence:
|
Research and analyse issues and incidents data in an international education services context, and propose mechanisms for gathering reliable data on issues and incidents Completed |
Evidence:
|
Assess research data on issues and incidents to identify and evaluate organisational responses Completed |
Evidence:
|
Establish and implement organisational policies and procedures for managing the resolution of a range of potential issues and incidents Completed |
Evidence:
|
Undertake consultation periodically with relevant stakeholders regarding continued relevance of organisational policies and procedures that relate to issues and incidents Completed |
Evidence:
|
Communicate policies and procedures in relation to issues and incidents resolution
|
|
Identify relevant stakeholders and communicate organisational policies and procedures in relation to the treatment and resolution of issues and incidents Completed |
Evidence:
|
Seek feedback from relevant stakeholders on communicated policies and processes, and identify required action as appropriate Completed |
Evidence:
|
Communicate legislative and regulatory compliance requirements and any subsequent changes or amendments to relevant staff Completed |
Evidence:
|
Provide appropriate information and support to staff who have responsibility for issues and incidents resolution Completed |
Evidence:
|
Ensure debriefing opportunities by qualified personnel are available for those involved in any serious issue or critical incident Completed |
Evidence:
|
Facilitate and review compliance with organisational policies and procedures for dealing with and managing issues and incidents
|
|
Establish procedures to ensure compliance with organisational policies and procedures in relation to issues and incidents across organisation's operations Completed |
Evidence:
|
Establish processes and procedures for meeting legislative and regulatory compliance requirements in managing, issues and incidents resolution Completed |
Evidence:
|
Apply risk management processes and strategies to compliance requirements for dealing with and managing, issues and incidents resolution Completed |
Evidence:
|
Review and adjust compliance procedures on a regular basis, according to organisational policies and procedures for dealing with and managing, issues and incidents resolution Completed |
Evidence:
|
Resolve issues and incidents
|
|
Facilitate timely and appropriate response to issues and incidents in line with the seriousness of the issue or incident and with organisational policies and procedures Completed |
Evidence:
|
Use established reporting lines of communication in relation to issues and incident, and associated information requirements Completed |
Evidence:
|
Update records, files and other information sources in line with organisational policies and procedures regarding issues and incidents Completed |
Evidence:
|
Generate and present reports to decision makers on progress and outcomes of responses to issues and incidents Completed |
Evidence:
|
Follow-up with relevant personnel to ensure progress of resolution of issues or incidents Completed |
Evidence:
|
Ensure outcomes are agreed and signed off by personnel involved with issues and incidents resolution management, and any other parties to the resolution, in line with organisational requirements Completed |
Evidence:
|
Identify, document and implement required organisational policies and procedures improvement changes once issue or incident has been resolved Completed |
Evidence:
|