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Evidence Guide: TAEEDU505A - Manage international client accommodation services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TAEEDU505A - Manage international client accommodation services

What evidence can you provide to prove your understanding of each of the following citeria?

Manage communication and information in relation to accommodation for international clients

  1. Define and document roles and responsibilities in relation to accommodation services for international clients in an international education organisation
  2. Identify appropriate accommodation options for international clients
  3. Identify and communicate accommodation services policy and procedures to international clients and other stakeholders
  4. Consult with international clients and other stakeholders about accommodation needs
  5. Identify and record details of accommodation needs of individual international students
  6. Make available current information on appropriate accommodation options including details of facilities and services of accommodation providers
  7. Establish and implement processes for dissemination, review and update of accommodation-related information
  8. Evaluate changing needs and lifestyles of international clients and associated accommodation requirements, and provide appropriate advice
Define and document roles and responsibilities in relation to accommodation services for international clients in an international education organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate accommodation options for international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and communicate accommodation services policy and procedures to international clients and other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with international clients and other stakeholders about accommodation needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record details of accommodation needs of individual international students

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make available current information on appropriate accommodation options including details of facilities and services of accommodation providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and implement processes for dissemination, review and update of accommodation-related information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate changing needs and lifestyles of international clients and associated accommodation requirements, and provide appropriate advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement organisational policies and procedures for managing accommodation for international clients

  1. Examine and evaluate accommodation policies
  2. Establish procedures for managing accommodation in view of trends in international client demand
  3. Establish procedures for determining and reviewing suitability of appropriate accommodation options to meet the needs of a range of international clients
  4. Identify and implement improvements for policies and procedures, as approved in line with organisational procedures
Examine and evaluate accommodation policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for managing accommodation in view of trends in international client demand

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for determining and reviewing suitability of appropriate accommodation options to meet the needs of a range of international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and implement improvements for policies and procedures, as approved in line with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage accommodation placements for international clients

  1. Establish and implement processes to compile and maintain accurate information about appropriate accommodation options to meet the needs of a range of international clients
  2. Discuss options with clients and colleagues, and arrange visits to accommodation providers including pre-placement visits
  3. Establish processes for feedback from international clients, providers and staff on suitability and quality of accommodation services and facilities
  4. Implement procedures to monitor and supervise accommodation facilities as applicable
  5. Receive and act on reports on accommodation services and facilities, and disseminate reports according to organisational policies and procedures
Establish and implement processes to compile and maintain accurate information about appropriate accommodation options to meet the needs of a range of international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss options with clients and colleagues, and arrange visits to accommodation providers including pre-placement visits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish processes for feedback from international clients, providers and staff on suitability and quality of accommodation services and facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to monitor and supervise accommodation facilities as applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and act on reports on accommodation services and facilities, and disseminate reports according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate legislative compliance by staff, providers and clients regarding accommodation for international clients

  1. Make available relevant legislative documents to accommodation providers, international clients and staff as required
  2. Prepare presentations to accommodation providers in relation to their obligations under relevant legislation
  3. Establish processes for assessing accommodation provision for clients under 18 years of age
  4. Ensure policy and grievance procedures are compliant with relevant legislative and regulatory compliance requirements, and clearly communicated to international clients, accommodation providers and staff
  5. Establish strategies for the continuous improvement of accommodation services
Make available relevant legislative documents to accommodation providers, international clients and staff as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare presentations to accommodation providers in relation to their obligations under relevant legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish processes for assessing accommodation provision for clients under 18 years of age

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure policy and grievance procedures are compliant with relevant legislative and regulatory compliance requirements, and clearly communicated to international clients, accommodation providers and staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish strategies for the continuous improvement of accommodation services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

informing clients about and providing appropriate accommodation options for international clients

ensuring culturally appropriate provision of accommodation

demonstrating protocols for client advocacy, privacy, confidentiality and dealing appropriately with grievances and conflicts

knowledge of legislation governing welfare for students under 18 years of age and tenancy legislation.

Context of and specific resources for assessment

Assessment must ensure:

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of supervisor's reports on how the candidate manages international client accommodation services

analysis of projects, case studies, completed records and reports developed by the candidate

review of documentation recording accommodation needs of individual international students

oral or written questioning to assess knowledge of culturally appropriate requirements in accommodation options to meet cultural preferences in food preparation, hygiene and lifestyle

review of procedures established for managing accommodation

review of documentation outlining action taken on reports received on accommodation services and facilities

evaluation of strategies established for the continuous improvement of accommodation services.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other educational administration units.

Required Skills and Knowledge

Required skills

communication skills to interact effectively in an intercultural context with clients, co-workers and stakeholders

initiative and enterprise skills to:

contribute to improvement of organisational procedures and policies

work within relevant legislative and regulatory frameworks

make appropriate referral to external agencies and groups

follow complaints procedures, deal sensitively with clients and participate in complaint and conflict resolution processes, ensuring that the processes comply with legislation and organisational policies

effectively liaise with external and internal, clients and stakeholders

learning skills to interpret relevant legislation, codes and regulations

literacy skills to prepare reports and documents for relevant stakeholders

negotiation and conflict management skills

planning and organising skills to develop, review and disseminate accurate accommodation provider lists; to facilitate regular effective visits to providers

problem-solving skills to resolve problems in managing and providing accommodation services

self-management skills to manage own work and the work of others for accommodation services provision; to manage time and client appointments

teamwork skills to lead a team and to review procedures in cooperation with other team members

technology skills to manage accommodation information databases.

Required knowledge

culturally appropriate requirements in accommodation options to meet cultural preferences in food preparation, hygiene and lifestyle

insurance needs appropriate to accommodation options

legislation governing welfare for students under 18 years of age

management principles and practices and client services standards in an international education organisation context

processes for dealing with accommodation issues and conflict

range of accommodation options appropriate to particular international clients

responsibilities of supervisors of accommodation and institutional managers

sources of cultural or language-based assistance

tenancy legislation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

International clients may include:

accommodation providers

dependants of international students

international student recruitment agents

international students

visiting staff in colleges, schools and universities

visiting parents or significant others of international students

Appropriate accommodation options may include:

accommodation provided and managed by education providers

boarding house accommodation

homestay accommodation

hostel accommodation

independent rental accommodation

other options e.g. short-term volunteering by accommodation hosts

supervised accommodation for international students under 18 years of age

Relevant legislative documents may include:

copies of, or documented hyperlinks to, relevant legislation, regulations and codes listed below

plain English summaries of requirements of legislation and regulations

Relevant legislative and regulatory compliance requirements may include:

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

child protection legislation and regulations

Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation

employment, education and training - relevant to onshore and offshore provision

environmental issues

ESOS Assurance Fund requirements

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

occupational health and safety

privacy and confidentiality

relevant state/territory tenancy Acts

relevant state/territory education legislation and regulations pertaining to overseas student accommodation for students under 18 years of age

Transnational Quality Strategy (2005)

workplace employment practices and industrial relations

quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices