Organise despatch operations Evidence Guide

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Evidence Guide: TDTA1897B - Organise despatch operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

TDTA1897B - Organise despatch operations

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and organise despatch operations

Knowledge of product characteristics and workplace procedures are applied to the analysis of the stock
Resources including manual handling equipment, employee competencies, storage areas and goods management equipment are identified to match stock characteristics
Deadlines are scheduled to meet order requirements
Work processes are planned to meet deadlines

Knowledge of product characteristics and workplace procedures are applied to the analysis of the stock

Completed
Date:

Teacher:

Evidence:

Resources including manual handling equipment, employee competencies, storage areas and goods management equipment are identified to match stock characteristics

Completed
Date:

Teacher:

Evidence:

Deadlines are scheduled to meet order requirements

Completed
Date:

Teacher:

Evidence:

Work processes are planned to meet deadlines

Completed
Date:

Teacher:

Evidence:

Organise the storage and despatch of stock

Employees, equipment and storage areas are allocated and supervised
Individuals are informed of work requirements and deadlines
Work processes are monitored to ensure that resources, both human and equipment, are maintained at productive levels and in accordance with workplace procedures and OHS requirements
Discrepancies in stocks are noted and reported in accordance with company procedures

Employees, equipment and storage areas are allocated and supervised

Completed
Date:

Teacher:

Evidence:

Individuals are informed of work requirements and deadlines

Completed
Date:

Teacher:

Evidence:

Work processes are monitored to ensure that resources, both human and equipment, are maintained at productive levels and in accordance with workplace procedures and OHS requirements

Completed
Date:

Teacher:

Evidence:

Discrepancies in stocks are noted and reported in accordance with company procedures

Completed
Date:

Teacher:

Evidence:

Complete documentation

Required despatch documentation and records are completed in accordance with workplace procedures

Required despatch documentation and records are completed in accordance with workplace procedures

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

Critical aspects of evidence to be considered

a. Assessment must confirm appropriate knowledge and skills to:

a.1. locate, interpret and apply information relevant to despatch operations

a.2. plan and organise despatch operations

a.3. organise the storage and despatch of stock

a.4. provide customer/client service and work effectively with others

a.5. convey information in written and oral form

a.6. maintain workplace records and documentation

a.7. select and use appropriate workplace colloquial and technical language and communication technologies in the workplace context

Interdependent assessment of units

a. This unit of competency may be assessed in conjunction with other units that form part of a worker's job function

Required knowledge and skills

a. Regulations relevant to the organising of despatch operations, including the ADG Code and relevant bond, quarantine or other legislative requirements

b. Relevant OHS and environmental protection procedures and guidelines

c. Workplace procedures and policies for the organising of despatch operations

d. Focus of operation of work systems, equipment, management and site operating systems for the organising of despatch operations

e. Problems that may occur when organising despatch operations and appropriate action that can be taken to resolve the problems

f. Documentation and record requirements for despatch operations

g. Equipment used during the organisation of despatch operations and the precautions and procedures that should be followed in its use

h. Housekeeping standards procedures required in the workplace

i. Site layout and obstacles

j. Focus of operation of work system for orders and the relationships and requirements in respect of related systems

k. Ability to select and use relevant equipment and communications technology when organising despatch operations

l. Ability to modify activities depending on differing workplace contexts, risk situations and environments

n. Ability to read and comprehend simple statements in English

o. Ability to read and interpret instructions, procedures and labels relevant to the organising of despatch operations

p. Ability to use required personal protective clothing and equipment conforming to industry and OHS standards

q. Ability to identify relevant stock and goods coding and labelling, including ADG and IMDG markings

r. Ability to estimate the size, shape and special requirements of goods/loads

Resource implications

a. Access is required to opportunities to:

a.1. participate in a range of exercises, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to organise despatch operations, and/or

a.2. organise despatch operations in an appropriate range of operational situations

Consistency in performance

a. Applies underpinning knowledge and skills when:

a.1. locating, interpreting and applying relevant information

a.2. planning and organising despatch operations

a.3. organising the storage and despatch of stock

a.4. providing customer/client service and working effectively with others

a.5. conveying information in written and oral form

a.6. maintaining workplace records and documentation

b. Shows evidence of application of relevant workplace procedures including:

b.1. relevant codes of practice and regulations, including ADG Code

b.2. OHS regulations and hazard prevention policies and procedures

b.3. workplace procedures and work instructions concerning the organising of despatch operations (including security procedures)

b.4. manufacturer's instructions for the use of equipment

b.5. procedures for the use of personal protection equipment

b.6. customer service and quality assurance procedures and policies

b.7. environmental protection procedures

c. Action is taken promptly to report any accidents, incidents or difficulties in the organising of despatch operations in accordance with OHS and regulatory requirements and workplace procedures

d. Performance is demonstrated consistently over a period of time and in a suitable range of contexts

e. Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others

f. Work is completed systematically with required attention to detail without damage to goods, equipment or personnel

Context for assessment

a. Assessment of this unit must be undertaken by a Registered Training Organisation:

a.1. As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning

a.2. Appropriate practical assessment must occur:

a.2.1.at the Registered Training Organisation, and/or

a.2.2.in an appropriate work situation