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Evidence Guide: TDTA2197B - Despatch stock

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TDTA2197B - Despatch stock

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse order to identify work requirements

  1. Order request and consignment note documentation is interpreted
  2. Required schedules for despatch are identified
  3. Product(s) in order are identified
  4. Workplace and product knowledge is used to plan sequence of work
  5. Appropriate materials handling equipment is selected within required OHS regulations and timeframe for the despatch
Order request and consignment note documentation is interpreted

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Required schedules for despatch are identified

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Product(s) in order are identified

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Workplace and product knowledge is used to plan sequence of work

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Appropriate materials handling equipment is selected within required OHS regulations and timeframe for the despatch

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Follow workplace order picking processes to prepare goods for despatch

  1. Goods for despatch are selected, checking against product knowledge, labels and other identification systems
  2. Products are sorted, assembled and consolidated
  3. Orders are secured and placed in storage/despatch zones, in accordance with schedule
  4. Order is checked against despatch schedule and order form
Goods for despatch are selected, checking against product knowledge, labels and other identification systems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Products are sorted, assembled and consolidated

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Orders are secured and placed in storage/despatch zones, in accordance with schedule

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Order is checked against despatch schedule and order form

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete despatch following workplace procedures and schedules

  1. Workplace records are completed, and labels and appropriate documentation attached
  2. Load labels and documentation are checked and loading organised in accordance with workplace procedures and ADG Code (where applicable)
  3. Final check of load labels and documentation is completed in accordance with requirements
  4. Transportation requirements are described to driver where appropriate
Workplace records are completed, and labels and appropriate documentation attached

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Load labels and documentation are checked and loading organised in accordance with workplace procedures and ADG Code (where applicable)

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Final check of load labels and documentation is completed in accordance with requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Transportation requirements are described to driver where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects of evidence to be considered

a. Assessment must confirm appropriate knowledge and skills to:

a.1. locate, interpret and apply information relevant to despatch operations

a.2. identify purpose of component parts of order forms

a.3. identify products and relevant handling requirements

a.4. organise own despatch operations

a.5. provide customer/client service and work effectively with others

a.6. convey information in written and oral form

a.7. maintain workplace records and documentation

a.8. select and use appropriate workplace colloquial and technical language and communication technologies in the workplace context

Interdependent assessment of units

a. This unit of competency may be assessed in conjunction with other units that form part of a worker's job function

Required knowledge and skills

a. Regulations relevant to despatch operations, including the ADG Code and relevant bond, quarantine or other legislative requirements

b. Relevant OHS and environmental protection procedures and guidelines

c. Workplace procedures and policies for the organising of despatch operations

d. Focus of operation of work systems, equipment, management and site operating systems for despatching goods

e. Problems that may occur when despatching goods and appropriate action that can be taken to resolve the problems

f. Documentation and record requirements for despatch operations

g. Equipment used during despatch operations and the precautions and procedures that should be followed in its use

h. Housekeeping standards procedures required in the workplace

i. Site layout and obstacles

j. Focus of operation of work system for orders and the relationships and requirements in respect of related systems

k. Ability to select and use relevant equipment and communications technology when organising despatch operations

l. Ability to modify activities depending on differing workplace contexts, risk situations and environments

m. Ability to read and comprehend simple statements in English

n. Ability to read and interpret instructions, procedures and labels relevant to the organising of despatch operations

o. Ability to use required personal protective clothing and equipment conforming to industry and OHS standards

p. Ability to identify relevant stock and goods coding and labelling, including ADG and IMDG markings

q. Ability to estimate the size, shape and special requirements of goods/loads

Resource implications

a. Access is required to opportunities to:

a.1. participate in a range of exercises, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to despatch goods, and/or

a.2. despatch goods in an appropriate range of operational situations

Consistency in performance

a. Applies underpinning knowledge and skills when:

a.1. locating, interpreting and applying relevant information

a.2. identifying the purpose of the component parts of order forms

a.3. identifying products and relevant handling requirements

a.4. organising own despatch operations

a.5. providing customer/client service and working effectively with others

a.6. conveying information in written and oral form

a.7. maintaining workplace records and documentation

b. Shows evidence of application of relevant workplace procedures including:

b.1. relevant codes of practice and regulations, including ADG Code

b.2. OHS regulations and hazard prevention policies and procedures

b.3. workplace procedures and work instructions for the despatch of goods (including housekeeping and security procedures)

b.4. manufacturer's instructions for the use of equipment

b.5. procedures for the use of personal protection equipment

b.6. customer service and quality assurance procedures and policies

b.7. environmental protection procedures

c. Action is taken promptly to report any accidents, incidents or difficulties in the despatch of goods in accordance with OHS and regulatory requirements and workplace procedures

d. Performance is demonstrated consistently over a period of time and in a suitable range of contexts

e. Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others

f. Work is completed systematically with required attention to detail without damage to goods, equipment or personnel

Context for assessment

a. Assessment of this unit must be undertaken by a Registered Training Organisation:

a.1. As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning

a.2. Appropriate practical assessment must occur:

a.2.1.at the Registered Training Organisation, and/or

a.2.2.in an appropriate work situation

Critical aspects of evidence to be considered

a. Assessment must confirm appropriate knowledge and skills to:

a.1. locate, interpret and apply information relevant to despatch operations

a.2. identify purpose of component parts of order forms

a.3. identify products and relevant handling requirements

a.4. organise own despatch operations

a.5. provide customer/client service and work effectively with others

a.6. convey information in written and oral form

a.7. maintain workplace records and documentation

a.8. select and use appropriate workplace colloquial and technical language and communication technologies in the workplace context

Interdependent assessment of units

a. This unit of competency may be assessed in conjunction with other units that form part of a worker's job function

Required knowledge and skills

a. Regulations relevant to despatch operations, including the ADG Code and relevant bond, quarantine or other legislative requirements

b. Relevant OHS and environmental protection procedures and guidelines

c. Workplace procedures and policies for the organising of despatch operations

d. Focus of operation of work systems, equipment, management and site operating systems for despatching goods

e. Problems that may occur when despatching goods and appropriate action that can be taken to resolve the problems

f. Documentation and record requirements for despatch operations

g. Equipment used during despatch operations and the precautions and procedures that should be followed in its use

h. Housekeeping standards procedures required in the workplace

i. Site layout and obstacles

j. Focus of operation of work system for orders and the relationships and requirements in respect of related systems

k. Ability to select and use relevant equipment and communications technology when organising despatch operations

l. Ability to modify activities depending on differing workplace contexts, risk situations and environments

m. Ability to read and comprehend simple statements in English

n. Ability to read and interpret instructions, procedures and labels relevant to the organising of despatch operations

o. Ability to use required personal protective clothing and equipment conforming to industry and OHS standards

p. Ability to identify relevant stock and goods coding and labelling, including ADG and IMDG markings

q. Ability to estimate the size, shape and special requirements of goods/loads

Resource implications

a. Access is required to opportunities to:

a.1. participate in a range of exercises, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to despatch goods, and/or

a.2. despatch goods in an appropriate range of operational situations

Consistency in performance

a. Applies underpinning knowledge and skills when:

a.1. locating, interpreting and applying relevant information

a.2. identifying the purpose of the component parts of order forms

a.3. identifying products and relevant handling requirements

a.4. organising own despatch operations

a.5. providing customer/client service and working effectively with others

a.6. conveying information in written and oral form

a.7. maintaining workplace records and documentation

b. Shows evidence of application of relevant workplace procedures including:

b.1. relevant codes of practice and regulations, including ADG Code

b.2. OHS regulations and hazard prevention policies and procedures

b.3. workplace procedures and work instructions for the despatch of goods (including housekeeping and security procedures)

b.4. manufacturer's instructions for the use of equipment

b.5. procedures for the use of personal protection equipment

b.6. customer service and quality assurance procedures and policies

b.7. environmental protection procedures

c. Action is taken promptly to report any accidents, incidents or difficulties in the despatch of goods in accordance with OHS and regulatory requirements and workplace procedures

d. Performance is demonstrated consistently over a period of time and in a suitable range of contexts

e. Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others

f. Work is completed systematically with required attention to detail without damage to goods, equipment or personnel

Context for assessment

a. Assessment of this unit must be undertaken by a Registered Training Organisation:

a.1. As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning

a.2. Appropriate practical assessment must occur:

a.2.1.at the Registered Training Organisation, and/or

a.2.2.in an appropriate work situation

Required Skills and Knowledge

Not applicable.

Range Statement

General context

a. Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the despatch of goods

b. Work is performed under some supervision generally within a team environment

c. Work involves the application of regulatory requirements and workplace procedures to despatch operations in the warehousing, distribution and/or storage industries

Worksite environment

a. Work may be conducted in a range of work environments by day or night

b. Customers may be internal or external

c. Workplaces may comprise large, medium or small worksites

d. Work may be conducted in:

d.1. limited or restricted spaces

d.2. exposed conditions

d.3. controlled or open environments

e. Goods to be despatched may involve special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances

f. Problems that may occur when despatching an order include:

f.1. wrong stock is despatched

f.2. wrong carton for order

f.3. incorrect location

f.4. damaged stock

f.5. no stock at location

f.6. incorrect quantity

f.7. failing to meet a special order requirement

f.8. failing to meet customer's delivery requirements

g. Special order requirements may include:

g.1. pricing

g.2. special packing

g.3. specific size of carton

g.4. special categories of stock

h. Hazards in the work area may include:

h.1. chemicals

h.2. dangerous or hazardous substances

h.3. movements of equipment, goods and materials

h.4. oil or water on floor

h.5. a fire or explosion

h.6. damaged packaging or pallets

h.7. debris on floor

h.8. faulty racking

h.9. poorly stacked pallets

h.10.faulty equipment

i. Communication in the work area may include:

i.1. phone

i.2. electronic data interchange (EDI)

i.3. fax

i.4. e-mail

i.5. Internet

i.6. RF communications

i.7. barcode readers

i.8. oral, aural or signed communications

j. Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

j.1. company procedures

j.2. enterprise procedures

j.3. organisational procedures

j.4. established procedures

k. Personal protection equipment may include:

k.1. gloves

k.2. safety headwear and footwear

k.3. safety glasses

k.4. two-way radios

k.5. high visibility clothing

l. Consultative processes may involve:

l.1. workplace personnel

l.2. supervisors and managers

l.3. customers/clients

l.3. drivers and agents

l.4. contractors

l.5. official representatives

Sources of information/documents

a. Information/documents may include:

a.1. goods identification numbers and codes

a.2. manifests, picking slips, merchandise transfers, stock requisitions and bar codes

a.3. manufacturer's specifications for equipment/tools

a.4. workplace procedures and policies

a.5. supplier and/or client instructions

a.6. dangerous goods declarations and material safety data sheets (where applicable)

a.7. codes of practice including the National Standards for Manual Handling and the Industry Safety Code

a.8. relevant legislation, regulations and related documentation including the ADG Code

a.9. award, enterprise bargaining agreement, other industrial arrangements

a.10.standards and certification requirements

a.11.quality assurance procedures

a.12.emergency procedures

Applicable regulations and legislation

a. Applicable regulations and legislation may include:

a.1. relevant codes and regulations pertaining to the organising of despatch operations

a.2. Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

a.2.1.Australian and International Dangerous Goods Codes

a.2.2.Australian Marine Orders and the International Maritime Dangerous Goods Code

a.2.3.IATA's 'Dangerous Goods by Air' regulations

a.2.4.Australian and International Explosives Codes

a.3. relevant State/Territory OHS legislation

a.4. relevant State/Territory environmental protection legislation

a.5. licence, patent or copyright arrangements

a.6. water and road use and licence arrangements

a.7. export/import/quarantine/bond requirements

a.8. workplace relations regulations

a.9. workers compensation regulations

General context

a. Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the despatch of goods

b. Work is performed under some supervision generally within a team environment

c. Work involves the application of regulatory requirements and workplace procedures to despatch operations in the warehousing, distribution and/or storage industries

Worksite environment

a. Work may be conducted in a range of work environments by day or night

b. Customers may be internal or external

c. Workplaces may comprise large, medium or small worksites

d. Work may be conducted in:

d.1. limited or restricted spaces

d.2. exposed conditions

d.3. controlled or open environments

e. Goods to be despatched may involve special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances

f. Problems that may occur when despatching an order include:

f.1. wrong stock is despatched

f.2. wrong carton for order

f.3. incorrect location

f.4. damaged stock

f.5. no stock at location

f.6. incorrect quantity

f.7. failing to meet a special order requirement

f.8. failing to meet customer's delivery requirements

g. Special order requirements may include:

g.1. pricing

g.2. special packing

g.3. specific size of carton

g.4. special categories of stock

h. Hazards in the work area may include:

h.1. chemicals

h.2. dangerous or hazardous substances

h.3. movements of equipment, goods and materials

h.4. oil or water on floor

h.5. a fire or explosion

h.6. damaged packaging or pallets

h.7. debris on floor

h.8. faulty racking

h.9. poorly stacked pallets

h.10.faulty equipment

i. Communication in the work area may include:

i.1. phone

i.2. electronic data interchange (EDI)

i.3. fax

i.4. e-mail

i.5. Internet

i.6. RF communications

i.7. barcode readers

i.8. oral, aural or signed communications

j. Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

j.1. company procedures

j.2. enterprise procedures

j.3. organisational procedures

j.4. established procedures

k. Personal protection equipment may include:

k.1. gloves

k.2. safety headwear and footwear

k.3. safety glasses

k.4. two-way radios

k.5. high visibility clothing

l. Consultative processes may involve:

l.1. workplace personnel

l.2. supervisors and managers

l.3. customers/clients

l.3. drivers and agents

l.4. contractors

l.5. official representatives

Sources of information/documents

a. Information/documents may include:

a.1. goods identification numbers and codes

a.2. manifests, picking slips, merchandise transfers, stock requisitions and bar codes

a.3. manufacturer's specifications for equipment/tools

a.4. workplace procedures and policies

a.5. supplier and/or client instructions

a.6. dangerous goods declarations and material safety data sheets (where applicable)

a.7. codes of practice including the National Standards for Manual Handling and the Industry Safety Code

a.8. relevant legislation, regulations and related documentation including the ADG Code

a.9. award, enterprise bargaining agreement, other industrial arrangements

a.10.standards and certification requirements

a.11.quality assurance procedures

a.12.emergency procedures

Applicable regulations and legislation

a. Applicable regulations and legislation may include:

a.1. relevant codes and regulations pertaining to the organising of despatch operations

a.2. Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

a.2.1.Australian and International Dangerous Goods Codes

a.2.2.Australian Marine Orders and the International Maritime Dangerous Goods Code

a.2.3.IATA's 'Dangerous Goods by Air' regulations

a.2.4.Australian and International Explosives Codes

a.3. relevant State/Territory OHS legislation

a.4. relevant State/Territory environmental protection legislation

a.5. licence, patent or copyright arrangements

a.6. water and road use and licence arrangements

a.7. export/import/quarantine/bond requirements

a.8. workplace relations regulations

a.9. workers compensation regulations