General context
a. Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the despatch of goods
b. Work is performed under some supervision generally within a team environment
c. Work involves the application of regulatory requirements and workplace procedures to despatch operations in the warehousing, distribution and/or storage industries
Worksite environment
a. Work may be conducted in a range of work environments by day or night
b. Customers may be internal or external
c. Workplaces may comprise large, medium or small worksites
d. Work may be conducted in:
d.1. limited or restricted spaces
d.2. exposed conditions
d.3. controlled or open environments
e. Goods to be despatched may involve special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances
f. Problems that may occur when despatching an order include:
f.1. wrong stock is despatched
f.2. wrong carton for order
f.3. incorrect location
f.4. damaged stock
f.5. no stock at location
f.6. incorrect quantity
f.7. failing to meet a special order requirement
f.8. failing to meet customer's delivery requirements
g. Special order requirements may include:
g.1. pricing
g.2. special packing
g.3. specific size of carton
g.4. special categories of stock
h. Hazards in the work area may include:
h.1. chemicals
h.2. dangerous or hazardous substances
h.3. movements of equipment, goods and materials
h.4. oil or water on floor
h.5. a fire or explosion
h.6. damaged packaging or pallets
h.7. debris on floor
h.8. faulty racking
h.9. poorly stacked pallets
h.10.faulty equipment
i. Communication in the work area may include:
i.1. phone
i.2. electronic data interchange (EDI)
i.3. fax
i.4. e-mail
i.5. Internet
i.6. RF communications
i.7. barcode readers
i.8. oral, aural or signed communications
j. Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
j.1. company procedures
j.2. enterprise procedures
j.3. organisational procedures
j.4. established procedures
k. Personal protection equipment may include:
k.1. gloves
k.2. safety headwear and footwear
k.3. safety glasses
k.4. two-way radios
k.5. high visibility clothing
l. Consultative processes may involve:
l.1. workplace personnel
l.2. supervisors and managers
l.3. customers/clients
l.3. drivers and agents
l.4. contractors
l.5. official representatives
Sources of information/documents
a. Information/documents may include:
a.1. goods identification numbers and codes
a.2. manifests, picking slips, merchandise transfers, stock requisitions and bar codes
a.3. manufacturer's specifications for equipment/tools
a.4. workplace procedures and policies
a.5. supplier and/or client instructions
a.6. dangerous goods declarations and material safety data sheets (where applicable)
a.7. codes of practice including the National Standards for Manual Handling and the Industry Safety Code
a.8. relevant legislation, regulations and related documentation including the ADG Code
a.9. award, enterprise bargaining agreement, other industrial arrangements
a.10.standards and certification requirements
a.11.quality assurance procedures
a.12.emergency procedures
Applicable regulations and legislation
a. Applicable regulations and legislation may include:
a.1. relevant codes and regulations pertaining to the organising of despatch operations
a.2. Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:
a.2.1.Australian and International Dangerous Goods Codes
a.2.2.Australian Marine Orders and the International Maritime Dangerous Goods Code
a.2.3.IATA's 'Dangerous Goods by Air' regulations
a.2.4.Australian and International Explosives Codes
a.3. relevant State/Territory OHS legislation
a.4. relevant State/Territory environmental protection legislation
a.5. licence, patent or copyright arrangements
a.6. water and road use and licence arrangements
a.7. export/import/quarantine/bond requirements
a.8. workplace relations regulations
a.9. workers compensation regulations
General context
a. Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the despatch of goods
b. Work is performed under some supervision generally within a team environment
c. Work involves the application of regulatory requirements and workplace procedures to despatch operations in the warehousing, distribution and/or storage industries
Worksite environment
a. Work may be conducted in a range of work environments by day or night
b. Customers may be internal or external
c. Workplaces may comprise large, medium or small worksites
d. Work may be conducted in:
d.1. limited or restricted spaces
d.2. exposed conditions
d.3. controlled or open environments
e. Goods to be despatched may involve special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances
f. Problems that may occur when despatching an order include:
f.1. wrong stock is despatched
f.2. wrong carton for order
f.3. incorrect location
f.4. damaged stock
f.5. no stock at location
f.6. incorrect quantity
f.7. failing to meet a special order requirement
f.8. failing to meet customer's delivery requirements
g. Special order requirements may include:
g.1. pricing
g.2. special packing
g.3. specific size of carton
g.4. special categories of stock
h. Hazards in the work area may include:
h.1. chemicals
h.2. dangerous or hazardous substances
h.3. movements of equipment, goods and materials
h.4. oil or water on floor
h.5. a fire or explosion
h.6. damaged packaging or pallets
h.7. debris on floor
h.8. faulty racking
h.9. poorly stacked pallets
h.10.faulty equipment
i. Communication in the work area may include:
i.1. phone
i.2. electronic data interchange (EDI)
i.3. fax
i.4. e-mail
i.5. Internet
i.6. RF communications
i.7. barcode readers
i.8. oral, aural or signed communications
j. Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
j.1. company procedures
j.2. enterprise procedures
j.3. organisational procedures
j.4. established procedures
k. Personal protection equipment may include:
k.1. gloves
k.2. safety headwear and footwear
k.3. safety glasses
k.4. two-way radios
k.5. high visibility clothing
l. Consultative processes may involve:
l.1. workplace personnel
l.2. supervisors and managers
l.3. customers/clients
l.3. drivers and agents
l.4. contractors
l.5. official representatives
Sources of information/documents
a. Information/documents may include:
a.1. goods identification numbers and codes
a.2. manifests, picking slips, merchandise transfers, stock requisitions and bar codes
a.3. manufacturer's specifications for equipment/tools
a.4. workplace procedures and policies
a.5. supplier and/or client instructions
a.6. dangerous goods declarations and material safety data sheets (where applicable)
a.7. codes of practice including the National Standards for Manual Handling and the Industry Safety Code
a.8. relevant legislation, regulations and related documentation including the ADG Code
a.9. award, enterprise bargaining agreement, other industrial arrangements
a.10.standards and certification requirements
a.11.quality assurance procedures
a.12.emergency procedures
Applicable regulations and legislation
a. Applicable regulations and legislation may include:
a.1. relevant codes and regulations pertaining to the organising of despatch operations
a.2. Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:
a.2.1.Australian and International Dangerous Goods Codes
a.2.2.Australian Marine Orders and the International Maritime Dangerous Goods Code
a.2.3.IATA's 'Dangerous Goods by Air' regulations
a.2.4.Australian and International Explosives Codes
a.3. relevant State/Territory OHS legislation
a.4. relevant State/Territory environmental protection legislation
a.5. licence, patent or copyright arrangements
a.6. water and road use and licence arrangements
a.7. export/import/quarantine/bond requirements
a.8. workplace relations regulations
a.9. workers compensation regulations