Essential Knowledge and Skills to be Assessed
The following skills and knowledge must be assessed as part of this unit:
safety and emergency procedures related to all general routine maintenance activities, including safe use of tools and equipment
selection, use and care of commonly used maintenance tools and equipment
general maintenance techniques
principles of planned, preventative maintenance
commonly used maintenance materials
environmental issues and legislation affecting general maintenance
customer service skills.
Linkages to Other Units
There is a link between this unit and the following unit, and combined training and assessment may be appropriate:
THTGTM02B Carry out grounds maintenance
Critical Aspects of Assessment
Evidence of the following is critical:
ability to operate and use equipment safely and correctly
ability to perform a range of routine maintenance tasks within timeframes acceptable to the enterprise
ability to document maintenance
ability to liaise with contractors
knowledge of general procedures and requirements that apply to routine maintenance work.
Context of Assessment and Resource Implications
Assessment must ensure:
access to all equipment required for routine maintenance in the relevant work context.
project or workplace activities that allow completion of real maintenance activities
completion of maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice.
Assessment Methods
Assessment methods must be chosen to ensure that a full range of maintenance skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate completing maintenance tasks
oral or written questions to assess knowledge of maintenance techniques and tools/equipment
evaluation of work completed by the candidate
review of maintenance documentation completed by the candidate
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Responding to instructions and requests for maintenance
Seeking out and reviewing information related to work activities (1)
Communicating Ideas and Information
For example:
Receiving, following and giving instructions and information to others
Communicating with colleagues and contractors (1)
Planning and Organising Activities
For example:
Planning, organising and prioritising work tasks and responsibilities according to standard maintenance schedules and timeframes
Making arrangements with contractors, colleagues and departments or sections (1)
Working with Others and in Teams
For example:
Working co-operatively with colleagues in completing maintenance activities
Clarifying personal responsibilities (1)
Using Mathematical Ideas and Techniques
For example:
Calculating quantities of materials required for maintenance and special projects (1)
Solving Problems
For example:
Dealing with hazards
Assessing routine and non-routine maintenance (1)
Using Technology
For example:
Using equipment requiring adjustment and modulation (1)
Essential Knowledge and Skills to be Assessed
The following skills and knowledge must be assessed as part of this unit:
safety and emergency procedures related to all general routine maintenance activities, including safe use of tools and equipment
selection, use and care of commonly used maintenance tools and equipment
general maintenance techniques
principles of planned, preventative maintenance
commonly used maintenance materials
environmental issues and legislation affecting general maintenance
customer service skills.
Linkages to Other Units
There is a link between this unit and the following unit, and combined training and assessment may be appropriate:
THTGTM02B Carry out grounds maintenance
Critical Aspects of Assessment
Evidence of the following is critical:
ability to operate and use equipment safely and correctly
ability to perform a range of routine maintenance tasks within timeframes acceptable to the enterprise
ability to document maintenance
ability to liaise with contractors
knowledge of general procedures and requirements that apply to routine maintenance work.
Context of Assessment and Resource Implications
Assessment must ensure:
access to all equipment required for routine maintenance in the relevant work context.
project or workplace activities that allow completion of real maintenance activities
completion of maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice.
Assessment Methods
Assessment methods must be chosen to ensure that a full range of maintenance skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate completing maintenance tasks
oral or written questions to assess knowledge of maintenance techniques and tools/equipment
evaluation of work completed by the candidate
review of maintenance documentation completed by the candidate
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Responding to instructions and requests for maintenance
Seeking out and reviewing information related to work activities (1)
Communicating Ideas and Information
For example:
Receiving, following and giving instructions and information to others
Communicating with colleagues and contractors (1)
Planning and Organising Activities
For example:
Planning, organising and prioritising work tasks and responsibilities according to standard maintenance schedules and timeframes
Making arrangements with contractors, colleagues and departments or sections (1)
Working with Others and in Teams
For example:
Working co-operatively with colleagues in completing maintenance activities
Clarifying personal responsibilities (1)
Using Mathematical Ideas and Techniques
For example:
Calculating quantities of materials required for maintenance and special projects (1)
Solving Problems
For example:
Dealing with hazards
Assessing routine and non-routine maintenance (1)
Using Technology
For example:
Using equipment requiring adjustment and modulation (1)