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Evidence Guide: TLIA2044 - Carry out delivery operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIA2044 - Carry out delivery operations

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to deliver mail and/or consignment

  1. Mail and/or consignment for delivery and associated items are identified and collected promptly from specific locations
  2. Mail and/or consignment is sorted accurately into route order
  3. Mail and/or consignment is handled in a manner that minimises the risk of damage
  4. Special items are identified accurately
  5. Mail and/or consignment is organised into bundles and is kept in sequence for delivery
  6. Mail and/or consignment is handled securely
Mail and/or consignment for delivery and associated items are identified and collected promptly from specific locations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail and/or consignment is sorted accurately into route order

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail and/or consignment is handled in a manner that minimises the risk of damage

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Special items are identified accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail and/or consignment is organised into bundles and is kept in sequence for delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail and/or consignment is handled securely

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver mail/consignment to specific route

  1. Established laws, by-laws and procedural guidelines are confirmed and applied
  2. Mail and/or consignment is delivered in good condition and in specified sequence
  3. Deliveries are completed within specified times
  4. Mail and/or consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss
  5. Items requiring special treatment are delivered as specified and relevant documentation is completed accurately
  6. Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommend mail services
  7. Hazards associated with delivery round are identified and required action is taken to minimise, control or eliminate identified hazards
Established laws, by-laws and procedural guidelines are confirmed and applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail and/or consignment is delivered in good condition and in specified sequence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliveries are completed within specified times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail and/or consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items requiring special treatment are delivered as specified and relevant documentation is completed accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommend mail services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards associated with delivery round are identified and required action is taken to minimise, control or eliminate identified hazards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on delivery activity

  1. Incidents involving customers and/or identified hazards are reported accurately to relevant person
  2. Opportunities for developing workplace business, together with competitor activity, identified during delivery operations are recorded and reported to appropriate person
  3. Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures
  4. Documents are completed, checked for accuracy and returned promptly to appropriate person
Incidents involving customers and/or identified hazards are reported accurately to relevant person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities for developing workplace business, together with competitor activity, identified during delivery operations are recorded and reported to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documents are completed, checked for accuracy and returned promptly to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to deliver mail and/or consignment

1.1

Mail and/or consignment for delivery and associated items are identified and collected promptly from specific locations

1.2

Mail and/or consignment is sorted accurately into route order

1.3

Mail and/or consignment is handled in a manner that minimises the risk of damage

1.4

Special items are identified accurately

1.5

Mail and/or consignment is organised into bundles and is kept in sequence for delivery

1.6

Mail and/or consignment is handled securely

2

Deliver mail/consignment to specific route

2.1

Established laws, by-laws and procedural guidelines are confirmed and applied

2.2

Mail and/or consignment is delivered in good condition and in specified sequence

2.3

Deliveries are completed within specified times

2.4

Mail and/or consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss

2.5

Items requiring special treatment are delivered as specified and relevant documentation is completed accurately

2.6

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommend mail services

2.7

Hazards associated with delivery round are identified and required action is taken to minimise, control or eliminate identified hazards

3

Report on delivery activity

3.1

Incidents involving customers and/or identified hazards are reported accurately to relevant person

3.2

Opportunities for developing workplace business, together with competitor activity, identified during delivery operations are recorded and reported to appropriate person

3.3

Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures

3.4

Documents are completed, checked for accuracy and returned promptly to appropriate person

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to deliver mail and/or consignment

1.1

Mail and/or consignment for delivery and associated items are identified and collected promptly from specific locations

1.2

Mail and/or consignment is sorted accurately into route order

1.3

Mail and/or consignment is handled in a manner that minimises the risk of damage

1.4

Special items are identified accurately

1.5

Mail and/or consignment is organised into bundles and is kept in sequence for delivery

1.6

Mail and/or consignment is handled securely

2

Deliver mail/consignment to specific route

2.1

Established laws, by-laws and procedural guidelines are confirmed and applied

2.2

Mail and/or consignment is delivered in good condition and in specified sequence

2.3

Deliveries are completed within specified times

2.4

Mail and/or consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss

2.5

Items requiring special treatment are delivered as specified and relevant documentation is completed accurately

2.6

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommend mail services

2.7

Hazards associated with delivery round are identified and required action is taken to minimise, control or eliminate identified hazards

3

Report on delivery activity

3.1

Incidents involving customers and/or identified hazards are reported accurately to relevant person

3.2

Opportunities for developing workplace business, together with competitor activity, identified during delivery operations are recorded and reported to appropriate person

3.3

Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures

3.4

Documents are completed, checked for accuracy and returned promptly to appropriate person

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying safety and security precautions and required action to minimise, control or eliminate identified hazards

communicating and working effectively with others

identifying, selecting and using relevant equipment, processes and procedures

implementing contingency plans

interpreting and applying relevant agreements, codes of practice, workplace procedures and other legislative requirements

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating and adapting to differences in equipment in accordance with workplace operating procedures

planning own work, predicting consequences and identifying improvements

reading, interpreting and following relevant instructions, procedures and labels

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

focus of operation of work systems, equipment, management and site operating systems for delivery operations

hazards that may occur during delivery operations and ways of controlling the risks involved

performance standards and regulations relevant to mail operations

problems that may occur when conducting delivery operations and appropriate action that can be taken to resolve/avoid these problems

relevant personal protective equipment and procedures for its use

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and guidelines

requirements of delivery systems, operations and relevant equipment

site layout

workplace procedures for conducting delivery operations.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.