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Evidence Guide: TLIA5035 - Manage international freight transfer

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIA5035 - Manage international freight transfer

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse freight transfer requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Australian and international codes and regulations, and workplace policies for international freight transfer are identified

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Information on current and potential customers, and their international freight requirements is obtained and analysed in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Special characteristics and customer requirements for the types of freight to be transferred are identified, interpreted and considered in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Appropriate options for international freight transfer are evaluated in terms of identified special requirements, customer need and relevant regulatory requirements, including Australian and international codes for the transfer of dangerous goods and hazardous substances

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Selected options for freight transfer arrangements are documented in accordance with workplace policy and related regulations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Plan systems and processes for international freight transfer

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Workplace policies and mission statement are interpreted to define the process requirements for international freight transfer

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Appropriate systems are evaluated and established/coordinated to facilitate the organisation of international freight transfer, including suitable risk analysis

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Human resources needed to organise international freight transfer are identified and documented

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Action is initiated to ensure staff are assigned, recruited and/or trained in accordance with identified human resource requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Office, computer and communications equipment is identified and action is initiated for appropriate assignment or procurements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Quality standards and procedures for proposed international freight transfer processes are documented/updated in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor and coordinate systems and processes for international freight transfer

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

International freight forwarding operations are monitored against identified quality standards and for compliance with Australian and international regulatory requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Non-compliance with quality standards or regulatory requirements is identified and appropriate action is initiated to report and rectify identified problems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Customer satisfaction with international freight transfer services is monitored using appropriate methods

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Customer concerns and suggestions for service improvements are acted upon in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Reports and other required documentation related to international freight transfer operations are completed and referred to relevant personnel in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Any changes in Australian and international regulations and codes of practice relevant to international freight transfer are monitored, identified and appropriate action is initiated to ensure ongoing compliance of workplace processes and systems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse freight transfer requirements

1.1

Australian and international codes and regulations, and workplace policies for international freight transfer are identified

1.2

Information on current and potential customers, and their international freight requirements is obtained and analysed in accordance with workplace procedures

1.3

Special characteristics and customer requirements for the types of freight to be transferred are identified, interpreted and considered in accordance with workplace procedures

1.4

Appropriate options for international freight transfer are evaluated in terms of identified special requirements, customer need and relevant regulatory requirements, including Australian and international codes for the transfer of dangerous goods and hazardous substances

1.5

Selected options for freight transfer arrangements are documented in accordance with workplace policy and related regulations

2

Plan systems and processes for international freight transfer

2.1

Workplace policies and mission statement are interpreted to define the process requirements for international freight transfer

2.2

Appropriate systems are evaluated and established/coordinated to facilitate the organisation of international freight transfer, including suitable risk analysis

2.3

Human resources needed to organise international freight transfer are identified and documented

2.4

Action is initiated to ensure staff are assigned, recruited and/or trained in accordance with identified human resource requirements

2.5

Office, computer and communications equipment is identified and action is initiated for appropriate assignment or procurements

2.6

Quality standards and procedures for proposed international freight transfer processes are documented/updated in accordance with workplace procedures

3

Monitor and coordinate systems and processes for international freight transfer

3.1

International freight forwarding operations are monitored against identified quality standards and for compliance with Australian and international regulatory requirements

3.2

Non-compliance with quality standards or regulatory requirements is identified and appropriate action is initiated to report and rectify identified problems

3.3

Customer satisfaction with international freight transfer services is monitored using appropriate methods

3.4

Customer concerns and suggestions for service improvements are acted upon in accordance with workplace procedures

3.5

Reports and other required documentation related to international freight transfer operations are completed and referred to relevant personnel in accordance with workplace procedures

3.6

Any changes in Australian and international regulations and codes of practice relevant to international freight transfer are monitored, identified and appropriate action is initiated to ensure ongoing compliance of workplace processes and systems

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse freight transfer requirements

1.1

Australian and international codes and regulations, and workplace policies for international freight transfer are identified

1.2

Information on current and potential customers, and their international freight requirements is obtained and analysed in accordance with workplace procedures

1.3

Special characteristics and customer requirements for the types of freight to be transferred are identified, interpreted and considered in accordance with workplace procedures

1.4

Appropriate options for international freight transfer are evaluated in terms of identified special requirements, customer need and relevant regulatory requirements, including Australian and international codes for the transfer of dangerous goods and hazardous substances

1.5

Selected options for freight transfer arrangements are documented in accordance with workplace policy and related regulations

2

Plan systems and processes for international freight transfer

2.1

Workplace policies and mission statement are interpreted to define the process requirements for international freight transfer

2.2

Appropriate systems are evaluated and established/coordinated to facilitate the organisation of international freight transfer, including suitable risk analysis

2.3

Human resources needed to organise international freight transfer are identified and documented

2.4

Action is initiated to ensure staff are assigned, recruited and/or trained in accordance with identified human resource requirements

2.5

Office, computer and communications equipment is identified and action is initiated for appropriate assignment or procurements

2.6

Quality standards and procedures for proposed international freight transfer processes are documented/updated in accordance with workplace procedures

3

Monitor and coordinate systems and processes for international freight transfer

3.1

International freight forwarding operations are monitored against identified quality standards and for compliance with Australian and international regulatory requirements

3.2

Non-compliance with quality standards or regulatory requirements is identified and appropriate action is initiated to report and rectify identified problems

3.3

Customer satisfaction with international freight transfer services is monitored using appropriate methods

3.4

Customer concerns and suggestions for service improvements are acted upon in accordance with workplace procedures

3.5

Reports and other required documentation related to international freight transfer operations are completed and referred to relevant personnel in accordance with workplace procedures

3.6

Any changes in Australian and international regulations and codes of practice relevant to international freight transfer are monitored, identified and appropriate action is initiated to ensure ongoing compliance of workplace processes and systems

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities

applying relevant legislation and workplace procedures

communicating and working effectively with others when managing international freight transfer operations

completing documentation related to managing international freight transfer operations

maintaining workplace records and documentation when managing international freight transfer operations

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating and adapting to differences in freight and systems in accordance with standard operating procedures

planning and organising systems and activities when managing international freight transfer operations

providing leadership to others when managing international freight transfer operations

reading and interpreting instructions, procedures, information and labels relevant to managing international freight transfer operations

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

selecting and applying appropriate technology, information systems and procedures when managing international freight transfer operations

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

application of relevant Australian Standards and associated certification requirements

contacts and sources of information/documentation needed when managing international freight transfer systems

operational requirements for the safe transfer and storage of dangerous goods and hazardous substances

operational work systems, resources, management and workplace operating systems

procedures for establishing and monitoring suitable international freight transfer operations

procedures for liaising with relevant Australian and international contacts using appropriate technology

procedures for reviewing options for international freight transfer systems

procedures for identifying and evaluating information needed to manage the international transfer of freight

procedures for identifying and interpreting requirements of current and potential clients

quality and customer service policies and procedures

relevant Australian and international regulations, codes of practice and legislative requirements including local and international freight regulations

relevant permit and licence requirements

relevant workplace documentation procedures applicable to the international transfer of freight.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.