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Evidence Guide: TLIB2090 - Use communication systems in a taxi

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIB2090 - Use communication systems in a taxi

What evidence can you provide to prove your understanding of each of the following citeria?

Identify features of taxi communications system

  1. Features and functions of taxi radio system are identified
  2. Features and functions of taxi computer dispatch system are identified
  3. Features and functions of taxi duress alarm system are identified
Features and functions of taxi radio system are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Features and functions of taxi computer dispatch system are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Features and functions of taxi duress alarm system are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate taxi communications system

  1. Checks are carried out to confirm communications system is operational in accordance with manufacturer instructions and workplace procedures
  2. Communications system is used in a manner consistent with road laws and safe driving practices
  3. Communications security is maintained in accordance with workplace procedures
Checks are carried out to confirm communications system is operational in accordance with manufacturer instructions and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications system is used in a manner consistent with road laws and safe driving practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications security is maintained in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate communications protocols

  1. Received messages are interpreted and recorded as required in accordance with workplace procedures
  2. Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users
  3. Incoming messages are received and are answered promptly and courteously within operating procedures and regulatory requirements
  4. Clear, unambiguous vocal communication is used in accordance with operating procedures, language requirements and codes
  5. Appropriate protocols and procedures are followed when using communications systems in emergencies
Received messages are interpreted and recorded as required in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incoming messages are received and are answered promptly and courteously within operating procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear, unambiguous vocal communication is used in accordance with operating procedures, language requirements and codes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate protocols and procedures are followed when using communications systems in emergencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communications equipment operational status

  1. Equipment is checked and monitored in accordance with workplace procedures
  2. Minor faults in communications systems are identified, diagnosed and repaired or reported in accordance with workplace procedures
Equipment is checked and monitored in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minor faults in communications systems are identified, diagnosed and repaired or reported in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify features of taxi communications system

1.1

Features and functions of taxi radio system are identified

1.2

Features and functions of taxi computer dispatch system are identified

1.3

Features and functions of taxi duress alarm system are identified

2

Operate taxi communications system

2.1

Checks are carried out to confirm communications system is operational in accordance with manufacturer instructions and workplace procedures

2.2

Communications system is used in a manner consistent with road laws and safe driving practices

2.3

Communications security is maintained in accordance with workplace procedures

3

Use appropriate communications protocols

3.1

Received messages are interpreted and recorded as required in accordance with workplace procedures

3.2

Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users

3.3

Incoming messages are received and are answered promptly and courteously within operating procedures and regulatory requirements

3.4

Clear, unambiguous vocal communication is used in accordance with operating procedures, language requirements and codes

3.5

Appropriate protocols and procedures are followed when using communications systems in emergencies

4

Maintain communications equipment operational status

4.1

Equipment is checked and monitored in accordance with workplace procedures

4.2

Minor faults in communications systems are identified, diagnosed and repaired or reported in accordance with workplace procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify features of taxi communications system

1.1

Features and functions of taxi radio system are identified

1.2

Features and functions of taxi computer dispatch system are identified

1.3

Features and functions of taxi duress alarm system are identified

2

Operate taxi communications system

2.1

Checks are carried out to confirm communications system is operational in accordance with manufacturer instructions and workplace procedures

2.2

Communications system is used in a manner consistent with road laws and safe driving practices

2.3

Communications security is maintained in accordance with workplace procedures

3

Use appropriate communications protocols

3.1

Received messages are interpreted and recorded as required in accordance with workplace procedures

3.2

Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users

3.3

Incoming messages are received and are answered promptly and courteously within operating procedures and regulatory requirements

3.4

Clear, unambiguous vocal communication is used in accordance with operating procedures, language requirements and codes

3.5

Appropriate protocols and procedures are followed when using communications systems in emergencies

4

Maintain communications equipment operational status

4.1

Equipment is checked and monitored in accordance with workplace procedures

4.2

Minor faults in communications systems are identified, diagnosed and repaired or reported in accordance with workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

carrying out minor routine monitoring procedures for communications equipment

communicating effectively with others when using communications systems in a taxi, including during transmission and at receipt of information, in a manner consistent with road laws and safe driving practices

communications systems including:

computer dispatch

mobile phone – on person or hands-free

vehicle mounted radio

security equipment, including duress alarm and camera

completing documentation related to using communications systems in a taxi

identifying, reporting and/or rectifying problems that may arise when using communication systems in a taxi in accordance with workplace procedures

monitoring communications equipment operational status

operating and adapting to differences in equipment in accordance with operating procedures

operating taxi and other electronic communications systems effectively and to required protocol

reading, interpreting and following relevant operating instructions, procedures, information and signs

responding appropriately to cultural differences in the workplace

undertaking pre-operational checks for communications systems and equipment

using communications systems in emergencies

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic barriers to effective communication and how to overcome them

basic communication techniques including the phonetic alphabet

basic principles of effective communication, which includes:

active listening

two-way conversation

questioning to obtain information and/or to clarify information and understanding

routine oral reporting

features of various communications systems such as:

taxi radio systems

taxi computer dispatch systems

taxi duress alarm systems

procedures and protocols for using communications systems in an emergency

relevant codes of practice and legislative requirements including local regulations

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations

workplace procedures and policies for using communication systems in a taxi.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.