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Evidence Guide: TLIC2040 - Provide wheelchair accessible taxi services to passengers with disabilities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIC2040 - Provide wheelchair accessible taxi services to passengers with disabilities

What evidence can you provide to prove your understanding of each of the following citeria?

Carry out pre-operational checks on taxi

  1. Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures
  2. All faults and defects identified during checks are repaired or reported in accordance with workplace procedures
Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

All faults and defects identified during checks are repaired or reported in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate effectively with passengers

  1. Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities
  2. Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style
  3. Effective listening skills are applied
  4. Questions are used to gain appropriate information
Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Effective listening skills are applied

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Questions are used to gain appropriate information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist passengers into and out of a taxi in a manner suited to their disability

  1. Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi
  2. Hazards are identified, risks are assessed and control measures are implemented
  3. Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations
  4. Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements
  5. Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations
  6. Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions
  7. Ancillary equipment is stowed safely in taxi in accordance with relevant regulations
  8. Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment
  9. Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered
Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Hazards are identified, risks are assessed and control measures are implemented

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ancillary equipment is stowed safely in taxi in accordance with relevant regulations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Drive a taxi used by passengers with disabilities

  1. Ongoing support is provided to passengers to maximise their travelling comfort
  2. Taxi is driven safely in accordance with regulations for the class of vehicle involved
  3. Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations
  4. Signs or indicators are fixed to taxi as required
  5. Documentation/transactions relevant to providing the taxi subsidy scheme is completed
Ongoing support is provided to passengers to maximise their travelling comfort

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Taxi is driven safely in accordance with regulations for the class of vehicle involved

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Signs or indicators are fixed to taxi as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Documentation/transactions relevant to providing the taxi subsidy scheme is completed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Plan and organise daily work activities

  1. Workload is assessed and prioritised
  2. Daily routine is planned to take into account work schedules and network/communication bookings
  3. Clarification of requirements of tasks is sought as required
  4. Achievable time and other performance measures are agreed
  5. Tasks are completed and variations to plan are identified and reported
Workload is assessed and prioritised

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Daily routine is planned to take into account work schedules and network/communication bookings

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarification of requirements of tasks is sought as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Achievable time and other performance measures are agreed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Tasks are completed and variations to plan are identified and reported

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply ethical behaviour

  1. Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur
  2. Behaviour is applied that does not allow for any form of discrimination
Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Behaviour is applied that does not allow for any form of discrimination

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out pre-operational checks on taxi

1.1

Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures

1.2

All faults and defects identified during checks are repaired or reported in accordance with workplace procedures

2

Communicate effectively with passengers

2.1

Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities

2.2

Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style

2.3

Effective listening skills are applied

2.4

Questions are used to gain appropriate information

3

Assist passengers into and out of a taxi in a manner suited to their disability

3.1

Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi

3.2

Hazards are identified, risks are assessed and control measures are implemented

3.3

Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations

3.4

Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements

3.5

Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations

3.6

Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions

3.7

Ancillary equipment is stowed safely in taxi in accordance with relevant regulations

3.8

Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment

3.9

Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered

4

Drive a taxi used by passengers with disabilities

4.1

Ongoing support is provided to passengers to maximise their travelling comfort

4.2

Taxi is driven safely in accordance with regulations for the class of vehicle involved

4.3

Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations

4.4

Signs or indicators are fixed to taxi as required

4.5

Documentation/transactions relevant to providing the taxi subsidy scheme is completed

5

Plan and organise daily work activities

5.1

Workload is assessed and prioritised

5.2

Daily routine is planned to take into account work schedules and network/communication bookings

5.3

Clarification of requirements of tasks is sought as required

5.4

Achievable time and other performance measures are agreed

5.5

Tasks are completed and variations to plan are identified and reported

6

Apply ethical behaviour

6.1

Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur

6.2

Behaviour is applied that does not allow for any form of discrimination

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out pre-operational checks on taxi

1.1

Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures

1.2

All faults and defects identified during checks are repaired or reported in accordance with workplace procedures

2

Communicate effectively with passengers

2.1

Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities

2.2

Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style

2.3

Effective listening skills are applied

2.4

Questions are used to gain appropriate information

3

Assist passengers into and out of a taxi in a manner suited to their disability

3.1

Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi

3.2

Hazards are identified, risks are assessed and control measures are implemented

3.3

Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations

3.4

Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements

3.5

Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations

3.6

Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions

3.7

Ancillary equipment is stowed safely in taxi in accordance with relevant regulations

3.8

Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment

3.9

Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered

4

Drive a taxi used by passengers with disabilities

4.1

Ongoing support is provided to passengers to maximise their travelling comfort

4.2

Taxi is driven safely in accordance with regulations for the class of vehicle involved

4.3

Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations

4.4

Signs or indicators are fixed to taxi as required

4.5

Documentation/transactions relevant to providing the taxi subsidy scheme is completed

5

Plan and organise daily work activities

5.1

Workload is assessed and prioritised

5.2

Daily routine is planned to take into account work schedules and network/communication bookings

5.3

Clarification of requirements of tasks is sought as required

5.4

Achievable time and other performance measures are agreed

5.5

Tasks are completed and variations to plan are identified and reported

6

Apply ethical behaviour

6.1

Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur

6.2

Behaviour is applied that does not allow for any form of discrimination

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying procedures for taxi subsidy scheme bookings and payments

applying relevant codes of practice and legislative requirements

applying techniques for manoeuvring and driving a wheelchair accessible taxi, including:

accelerating and braking

reversing a taxi

managing taxi blind spots and height restrictions

operating taxi controls and equipment

using safe driving techniques

assessing risks and hazards when assisting passengers with disabilities into and out of a taxi

assisting passengers into and out of a taxi in accordance with workplace procedures

carrying out pre-operational checks on taxi and ancillary equipment used by passengers with disabilities and taking related action in accordance workplace procedures

communicating and working effectively with others

completing relevant workplace documentation

exercising all required safety precautions and procedures during loading, unloading and driving operations

following safe handling procedures for taxis used by passengers with disabilities

following work health and safety (WHS)/occupational health and safety (OHS) regulations and legislation

identifying driving hazards and using appropriate safe driving techniques

implementing contingency plans

implementing emergency procedures

maintaining the comfort and dignity of passengers with disabilities

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities

monitoring performance of taxi and its equipment and taking appropriate action as required

monitoring traffic and road conditions

operating and adapting to differences in equipment in accordance with operating procedures

participating in a range of interactions with passengers with disabilities

reading, interpreting and following relevant instructions, procedures, information and signs

recognising and applying ethical behaviour that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with special needs

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

reporting and/or rectifying identified vehicle faults or malfunctions in accordance with manufacturer instructions and workplace procedures

responding appropriately to cultural differences in the workplace

securing passengers for safe transport in accordance with relevant taxi industry standards and operating procedures

selecting and appropriately applying technology, information systems and procedures to complete workplace tasks

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

taking precautions to control risk when assisting passengers with disabilities into and out of a taxi

taxi handling procedures including:

starting a taxi

steering and manoeuvring a taxi

managing engine performance and its effect on the environment

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

alternate transport modes if mobility aids cannot be safely secured in a wheelchair accessible taxi

duty of care responsibilities when transporting passengers with disabilities

equal opportunity/anti-discrimination legislation

etiquette/protocols for interacting with passengers with disabilities

general characteristics of various permanent/temporary and multiple disabilities including intellectual, physical, congenital and acquired disabilities

methods of securing a range of wheelchair/mobility devices and passengers with various disabilities

passengers who cannot be seated in or on certain mobility aids while in transit

procedures and protocols for providing wheelchair accessible taxi services to passengers

procedures to be followed in a driving emergency

relevant state/territory road traffic authority road rules, regulations and licence requirements including the need to give priority to wheelchair passengers

relevant WHS/OHS and environmental procedures and regulations

sources of information and documentation when providing wheelchair accessible taxi services to passengers

taxi transport subsidy scheme bookings and fare concessions

typical problems that can occur when providing wheelchair accessible taxi services to passengers, and related appropriate action that can be taken to prevent or solve these problems

various types of mobility aids that cannot be secured safety in wheelchair accessible taxis

vehicle and ancillary equipment controls, instructions and indicators and their use

workplace, company and customer service policies and procedures.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.