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Evidence Guide: TLIC3035 - Manage the operation of a tow truck

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIC3035 - Manage the operation of a tow truck

What evidence can you provide to prove your understanding of each of the following citeria?

Carry out pre-operational tow truck checks

  1. Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures
  2. Hazards are identified, risks are assessed and control measures are implemented
  3. Faults and defects identified during checks are repaired or reported in accordance with workplace procedures
  4. Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements
Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Hazards are identified, risks are assessed and control measures are implemented

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Faults and defects identified during checks are repaired or reported in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Drive a tow truck carrying or towing a vehicle or other load

  1. Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried
  2. Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions
  3. Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies
  4. Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations
  5. Signs or indicators are fixed to vehicle as required
  6. In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried
  7. Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations
Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Signs or indicators are fixed to vehicle as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Operate ancillary tow truck equipment

  1. Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures
  2. Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications
  3. Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements
  4. Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment
Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete documentation

  1. Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures
  2. All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures
Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out pre-operational tow truck checks

1.1

Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

Faults and defects identified during checks are repaired or reported in accordance with workplace procedures

1.4

Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements

2

Drive a tow truck carrying or towing a vehicle or other load

2.1

Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried

2.2

Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions

2.3

Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies

2.4

Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations

2.5

Signs or indicators are fixed to vehicle as required

2.6

In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried

2.7

Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations

3

Operate ancillary tow truck equipment

3.1

Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures

3.2

Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications

3.3

Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements

3.4

Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment

4

Complete documentation

4.1

Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures

4.2

All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out pre-operational tow truck checks

1.1

Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

Faults and defects identified during checks are repaired or reported in accordance with workplace procedures

1.4

Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements

2

Drive a tow truck carrying or towing a vehicle or other load

2.1

Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried

2.2

Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions

2.3

Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies

2.4

Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations

2.5

Signs or indicators are fixed to vehicle as required

2.6

In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried

2.7

Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations

3

Operate ancillary tow truck equipment

3.1

Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures

3.2

Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications

3.3

Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements

3.4

Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment

4

Complete documentation

4.1

Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures

4.2

All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying, selecting and using relevant equipment, processes and procedures

modifying activities and taking appropriate initiative depending on towing contexts, risk situations and environments

providing information on towing services and their features

reading and interpreting relevant instructions, procedures, regulations, signs, charts, maps and labels

recognising problems and taking appropriate action

recognising symptoms of fatigue and taking appropriate action

using required personal protective equipment correctly, including operating portable fire extinguishers

working safely and collaboratively with others.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

causes and effects of fatigue on drivers

differences between transmission types on various types of tow trucks and the implications for driving techniques

driving hazards and related defensive driving techniques

efficient driving techniques

emergency procedures for operating a tow truck including using portable fire extinguishers

engine power management and safe driving strategies

factors that increase fatigue-related accidents

factors that may cause traffic delays and diversions and related action that can be taken by a driver

lifestyles that promote effective long-term fatigue management

map reading and road navigation techniques relevant for area of tow truck operations

pre-operational checks carried out on a tow truck and its towing equipment and related action that should be taken

principles of stress management when driving a tow truck

records and documentation requirements for tow truck operations and procedures for their completion

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations

relevant state/territory road traffic authority road rules and related regulations relevant state/territory road traffic authority towing permit and licence requirements

strategies and techniques to manage on-road fatigue

tow truck controls, instruments and indicators, and their use

tow truck handling procedures with and without a tow or load

workplace driving and operational instructions.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.