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Evidence Guide: TLIE3010 - Estimate furniture removal jobs

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE3010 - Estimate furniture removal jobs

What evidence can you provide to prove your understanding of each of the following citeria?

Estimate removal job requirements

  1. Accurate and complete inventory is taken, which records all furniture and effects to be removed
  2. Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements
  3. Hazards are identified, risks are assessed and control measures are implemented
  4. Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job
  5. Job costs are calculated on the basis of volume, time and distance
Accurate and complete inventory is taken, which records all furniture and effects to be removed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified, risks are assessed and control measures are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Job costs are calculated on the basis of volume, time and distance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact with customers regarding removals

  1. Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures
  2. Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures
  3. Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed
Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare documentation for removal job

  1. Job quotation is documented and submitted to customer as required, in accordance with organisational procedures
  2. Removal is scheduled and booking staff are informed as required
  3. Removal job is audited against pre-job estimates and recommendations for improvements are made as required
Job quotation is documented and submitted to customer as required, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Removal is scheduled and booking staff are informed as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Removal job is audited against pre-job estimates and recommendations for improvements are made as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Estimate removal job requirements

1.1

Accurate and complete inventory is taken, which records all furniture and effects to be removed

1.2

Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements

1.3

Hazards are identified, risks are assessed and control measures are implemented

1.4

Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job

1.5

Job costs are calculated on the basis of volume, time and distance

2

Interact with customers regarding removals

2.1

Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures

2.2

Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures

2.3

Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed

3

Prepare documentation for removal job

3.1

Job quotation is documented and submitted to customer as required, in accordance with organisational procedures

3.2

Removal is scheduled and booking staff are informed as required

3.3

Removal job is audited against pre-job estimates and recommendations for improvements are made as required

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Estimate removal job requirements

1.1

Accurate and complete inventory is taken, which records all furniture and effects to be removed

1.2

Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements

1.3

Hazards are identified, risks are assessed and control measures are implemented

1.4

Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job

1.5

Job costs are calculated on the basis of volume, time and distance

2

Interact with customers regarding removals

2.1

Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures

2.2

Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures

2.3

Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed

3

Prepare documentation for removal job

3.1

Job quotation is documented and submitted to customer as required, in accordance with organisational procedures

3.2

Removal is scheduled and booking staff are informed as required

3.3

Removal job is audited against pre-job estimates and recommendations for improvements are made as required

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

carrying out required calculations

communicating effectively with others

completing relevant documentation

estimating mass, volume and area and to quantify dimensions

identifying equipment used in removals, how it is applied and the procedures involved

interpreting and following operational instructions and prioritising work

monitoring work activities in terms of planned schedule

planning own work, predicting consequences and identifying improvements

reading, interpreting and following instructions, procedures, information and signs

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

customer service requirements including appropriate language, courtesy, behaviour and problem solving

documentation to be completed when estimating a removal job

furniture removal estimation procedures and related codes of practice

hazards that may be experienced on a removal job and related hazard control measures

items unsuitable for removal and associated reasons

relevant agreements and legislation

relevant procedures and duty of care requirements

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation and policies

special requirements that may need to be addressed in a removal and the related procedures to be adopted.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.