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Evidence Guide: TLIE3021 - Work and communicate effectively with others

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE3021 - Work and communicate effectively with others

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate effectively to achieve required work outcomes

Completed
Date:

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Effective listening skills are applied

Completed
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Questions are used to gain additional information and to clarify understanding

Completed
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Information received is clarified as required, interpreted and accurately communicated and/or reported in accordance with communications protocols and workplace procedures

Completed
Date:

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Communication is undertaken in varying situations and with familiar and unfamiliar individuals and groups

Completed
Date:

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Appropriate protocols and procedures are followed when using communications systems during emergencies

Completed
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Responses are sought and provided to others in a timely manner

Completed
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Work with others

Completed
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Forms of communication appropriate to the activity are used

Completed
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Assistance in completing activities is requested as required

Completed
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Contributions to achieving a required outcome are made

Completed
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Work is undertaken in accordance with specified procedures on an individual and shared basis as required

Completed
Date:

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Problems are discussed and resolved where possible through agreed and accepted processes

Completed
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Suggestions for improvements to processes are made and discussed within the team in accordance with workplace procedures

Completed
Date:

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Communicate using technology

Completed
Date:

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Communications system features and control functions are identified

Completed
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Appropriate equipment is selected as fit for purpose for intended communication

Completed
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Hazards are identified, risks are assessed and risk control measures are implemented

Completed
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Equipment is optimised for communication in accordance with organisational procedures and policies

Completed
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Equipment is operated safely in accordance with manufacturer instructions, workplace procedures and regulatory requirements

Completed
Date:

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Operate communications systems

Completed
Date:

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Telephone and radio security is maintained in accordance with workplace procedures

Completed
Date:

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Channel selection is made appropriate to location and type of communication

Completed
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Communications systems are used to communicate with passengers and crew as required, in accordance with operating procedures

Completed
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Maintain operational status of communications equipment

Completed
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Equipment is checked and maintained in working order in accordance with workplace procedures

Completed
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Minor communications equipment faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures

Completed
Date:

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Faulty communications equipment is reported and/or recorded in accordance with workplace procedures

Completed
Date:

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Communications systems are used to communicate with passengers and crew, as required, in accordance with operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures

communicating effectively in different workplace situations and when using communications equipment

contributing actively to achieving workplace outcomes

identifying and using required communications technology in accordance with workplace procedures

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating, adapting to, and monitoring communications equipment and taking appropriate actions, as required, in accordance with operational procedures

planning own communication style and identifying improvements

reading and interpreting relevant instructions and procedures

reporting and/or recording and/or rectifying identified problems, faults or malfunctions promptly in accordance with workplace procedures

working systematically with required attention to detail without damage to equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications techniques including barriers to effective communication and how to overcome them

features of various communications systems

instructions, procedures, information and signs relevant to working with others as a team

minor routine maintenance procedures for communications equipment

pre-operational checks for communications systems and equipment

procedures for promptly reporting and/or rectifying identified misunderstandings and problems, and appropriate ways of dealing with them in accordance with workplace procedures

protocols and procedures for communicating with others using relevant communications technology

relevant work health and safety (WHS)/occupational health and safety (OHS) responsibilities

techniques for communicating effectively with customers with specific needs

typical problems that may occur when using communications systems, and appropriate action and solutions.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.