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Evidence Guide: TLIE3023 - Use electronic communication systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE3023 - Use electronic communication systems

What evidence can you provide to prove your understanding of each of the following citeria?

Apply WHS/OHS principles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information about work health and safety (WHS)/occupational health and safety (OHS) requirements when using electronic communications equipment is accessed and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified, risks are assessed and control measures are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Posture and ergonomic settings of chair and workstation are adjusted in accordance with WHS/OHS guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

WHS/OHS and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify electronic communications equipment and systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Types of electronic communications equipment, component parts and accessories used in work area are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Applications for workplace activities of different electronic communications systems and, as required, related software, are interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Routine faults in operating systems, software applications and operator errors are identified and reported, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communications equipment features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Electronic communications systems features and control functions are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Electronic communications equipment is set up to optimise communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate communications system is selected, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Text and numeric data are entered into communications system using appropriate technology, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Entered information is checked and corrected, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communications equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

System checks are carried out to confirm communications system is operational in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications system is operated safely in accordance with organisational procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications system security is maintained in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications system appropriate for location and type of communication is selected, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are transmitted clearly, unambiguously and precisely in accordance with ethics and protocols required of users as outlined in organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate communications records are maintained in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation is filled in legibly and proofread

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation is processed in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Apply WHS/OHS principles

1.1

Information about work health and safety (WHS)/occupational health and safety (OHS) requirements when using electronic communications equipment is accessed and interpreted

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

Posture and ergonomic settings of chair and workstation are adjusted in accordance with WHS/OHS guidelines

1.4

WHS/OHS and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment

2

Identify electronic communications equipment and systems

2.1

Types of electronic communications equipment, component parts and accessories used in work area are identified

2.2

Applications for workplace activities of different electronic communications systems and, as required, related software, are interpreted

2.3

Routine faults in operating systems, software applications and operator errors are identified and reported, as required

3

Identify communications equipment features

3.1

Electronic communications systems features and control functions are identified

3.2

Electronic communications equipment is set up to optimise communication

3.3

Appropriate communications system is selected, as required

4

Enter data

4.1

Text and numeric data are entered into communications system using appropriate technology, as required

4.2

Entered information is checked and corrected, as required

5

Use communications equipment

5.1

System checks are carried out to confirm communications system is operational in accordance with organisational requirements

5.2

Communications system is operated safely in accordance with organisational procedures and regulatory requirements

5.3

Communications system security is maintained in accordance with organisational procedures

5.4

Communications system appropriate for location and type of communication is selected, as required

5.5

Messages are transmitted clearly, unambiguously and precisely in accordance with ethics and protocols required of users as outlined in organisational procedures

5.6

Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements

6

Complete documentation

6.1

Appropriate communications records are maintained in accordance with organisational procedures

6.2

Documentation is filled in legibly and proofread

6.3

Documentation is processed in accordance with organisational procedures

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Apply WHS/OHS principles

1.1

Information about work health and safety (WHS)/occupational health and safety (OHS) requirements when using electronic communications equipment is accessed and interpreted

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

Posture and ergonomic settings of chair and workstation are adjusted in accordance with WHS/OHS guidelines

1.4

WHS/OHS and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment

2

Identify electronic communications equipment and systems

2.1

Types of electronic communications equipment, component parts and accessories used in work area are identified

2.2

Applications for workplace activities of different electronic communications systems and, as required, related software, are interpreted

2.3

Routine faults in operating systems, software applications and operator errors are identified and reported, as required

3

Identify communications equipment features

3.1

Electronic communications systems features and control functions are identified

3.2

Electronic communications equipment is set up to optimise communication

3.3

Appropriate communications system is selected, as required

4

Enter data

4.1

Text and numeric data are entered into communications system using appropriate technology, as required

4.2

Entered information is checked and corrected, as required

5

Use communications equipment

5.1

System checks are carried out to confirm communications system is operational in accordance with organisational requirements

5.2

Communications system is operated safely in accordance with organisational procedures and regulatory requirements

5.3

Communications system security is maintained in accordance with organisational procedures

5.4

Communications system appropriate for location and type of communication is selected, as required

5.5

Messages are transmitted clearly, unambiguously and precisely in accordance with ethics and protocols required of users as outlined in organisational procedures

5.6

Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements

6

Complete documentation

6.1

Appropriate communications records are maintained in accordance with organisational procedures

6.2

Documentation is filled in legibly and proofread

6.3

Documentation is processed in accordance with organisational procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate potential work health and safety (WHS)/occupational health and safety (OHS) hazards when using communications equipment

applying relevant legislation and workplace procedures

communicating effectively with others

completing documentation related to work activities

identifying and reporting problems, faults and malfunctions, in accordance with workplace procedures

identifying and using required communications technology

prioritising communication activities depending on operational contingencies, risk situations and environments

using appropriate numeric functions when entering data into a computer system.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications techniques, including barriers to effective communication

features of various communications systems

problems that can occur when using communications systems and associated corrective actions

procedures and protocols for using communications systems during an emergency

procedures for using communications systems

protocols and procedures for communicating with others using relevant communications technology

WHS/OHS risks and hazards when using communications systems.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation guide.