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Evidence Guide: TLIE307C - Participate in basic workplace communication

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE307C - Participate in basic workplace communication

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate information about routine tasks, processes, events or skills

  1. An appropriate form of communication is selected and used to meet the purpose required
  2. Effective listening skills are demonstrated
  3. Questions are used to gain additional information and to clarify understanding
  4. Sources of information relevant to the communication are identified
  5. Information is selected and sequenced correctly
  6. Verbal and written reporting is undertaken where required
  7. Communication is undertaken in both familiar and unfamiliar situations and with familiar and unfamiliar individuals and groups
An appropriate form of communication is selected and used to meet the purpose required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective listening skills are demonstrated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questions are used to gain additional information and to clarify understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sources of information relevant to the communication are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is selected and sequenced correctly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal and written reporting is undertaken where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication is undertaken in both familiar and unfamiliar situations and with familiar and unfamiliar individuals and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in group discussions to achieve appropriate work outcomes

  1. Responses are sought and provided to others in the group
  2. Constructive contributions are made in terms of the process involved
  3. Goals or outcomes are communicated and/or recorded
Responses are sought and provided to others in the group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Constructive contributions are made in terms of the process involved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Goals or outcomes are communicated and/or recorded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent views of the group to others

  1. Views and opinions of others are interpreted, understood and accurately reflected
Views and opinions of others are interpreted, understood and accurately reflected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant procedures and duty of care requirements

Relevant OH&S responsibilities

Basic communication techniques including barriers to effective communication and how to overcome them

Basic principles of effective communication

Protocols and procedures for communicating with others using relevant workplace technology

Techniques for communicating effectively with a multilingual persons or persons with a limited ability to speak or understand English

Typical communication problems and appropriate action and solutions

Required skills:

Communicate effectively with others when completing basic work activities

Read and interpret instructions, procedures and information relevant to basic work activities

Interpret and follow operational instructions and prioritise work

Complete documentation related to basic work activities

Operate electronic communication equipment to required protocol

Work collaboratively with others in the course of communication

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems in communication in accordance with workplace procedures

Modify communication activities depending on differing operational contingencies and environments

Work systematically with required attention to detail

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Communication will be that involved in:

in basic routine work functions

may occur by day or night

in a variety of work contexts

Communication modes may include:

active listening

group interaction

questioning to obtain information and/or clarify information and understanding

routine oral reporting

routine written reporting

participation in routine meetings in the workplace

basic recording of discussions

Communications may involve:

English-speaking persons

multilingual staff

persons with limited ability to communicate in English

Communication problems may include:

misunderstanding

limited ability of others to communicate in English

noisy environments or communication channels

illegible writing or print

use of non-standard vocabulary

incorrect assumption that message has been received and/or correctly understood

Personnel in work area may include:

managers

supervisors/team leaders

workplace personnel

visitors

contractors

official representatives

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Communication may involve the basic use of a range of communication technology including:

phone

electronic data interchange

fax

email

internet

radio

Information/documentation may include:

workplace procedures, checklists and instructions

goods identification numbers and codes

manifests, bar codes, goods and container identification

manufacturers specifications

workplace policies

supplier and/or client instructions

material safety data sheets

relevant codes of practice including the national standards for manual handling and the industry safety code

legislation, regulations and related documentation

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice, including the national standards for manual handling and industry safety codes

dangerous goods and freight regulations and codes

relevant Australian and state/territory OH&S legislation

equal employment legislation and related policies

environmental protection regulations