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Evidence Guide: TLIE4033 - Use communications systems to control tram/light rail operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE4033 - Use communications systems to control tram/light rail operations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify communications equipment systems and features

Completed
Date:

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Types of communications equipment, component parts and accessories used in the work area are identified

Completed
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Applications for workplace activities of the different communications systems and related software are interpreted as required

Completed
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Communications system features and control functions are identified

Completed
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Hazards are identified, risks are assessed and control measures are implemented

Completed
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Appropriate communications system is selected depending on type of communication to be made

Completed
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Use communications equipment systems

Completed
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System checks are carried out prior to operations to confirm communications system is operational, in accordance with organisational requirements

Completed
Date:

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Communications systems are operated safely in accordance with organisational procedures and regulatory requirements

Completed
Date:

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Communications system security is maintained in accordance with organisational procedures

Completed
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Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements

Completed
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Text and numeric data are entered into communications system using appropriate technology as required

Completed
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Entered information is checked and corrected as required

Completed
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Receive and respond to requests

Completed
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Details of the situation are established using effective communication skills, techniques and resources, in accordance with organisational procedures

Completed
Date:

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Communication difficulties are acknowledge and efforts are made to overcome these difficulties

Completed
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Complete details of request are accurately recorded in a timely and efficient manner, in accordance with organisational procedures

Completed
Date:

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Urgency of request is determined using information gained from person making the request

Completed
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Suitable response is formulated in accordance with organisational procedures

Completed
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Request is referred in accordance with situation presented and organisational procedures

Completed
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Requests are answered promptly in accordance with organisational procedures

Completed
Date:

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Requests are dealt with in a professional manner at all times

Completed
Date:

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Appropriate follow-up action is taken, in accordance with needs of the situation and organisational procedures

Completed
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Respond to communications system faults

Completed
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Communications system technical faults are identified and appropriate action is taken

Completed
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Back-up or alternative systems are utilised when primary system fails or as required

Completed
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Communication difficulties are acknowledged and efforts are made to overcome these difficulties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete details of request are accurately recorded in a timely and efficient manner in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate follow-up action is taken in accordance with needs of the situation and organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

communicating effectively with others using available communications equipment

completing relevant documentation

identifying and reporting problems, faults or malfunctions

identifying and using required communications technology

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

prioritising communications activities depending on operational contingencies, risk situations and environments

terminating calls in accordance with organisational procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications systems features

effective communication techniques including barriers to communication and how to overcome them

manufacturer operating instructions/guidelines for communications equipment

problems that can occur when using communications systems and corrective actions

procedures and protocols for communicating with others

procedures and protocols for using communications systems during an emergency

relevant sections of legislated rail safety requirements, codes of practice and/or guidelines

work health and safety (WHS)/occupational health and safety (OHS) risks and hazards when using communications systems

workplace communication records.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.