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Evidence Guide: TLIG2007 - Work in a socially diverse environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIG2007 - Work in a socially diverse environment

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate with customers and colleagues from diverse backgrounds

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cultural differences are accommodated in verbal and non-verbal communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person’s language

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance from colleagues, reference books or outside organisations is obtained as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with cross-cultural misunderstandings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issues that may cause conflict or misunderstanding in the workplace are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficulties are addressed with the appropriate people and assistance is sought from team leader/supervisor as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

When difficulties or misunderstandings occur, possible cultural differences are considered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Efforts are made to resolve misunderstandings, taking account of cultural considerations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issues and problems are referred to the appropriate team leader/supervisor for follow-up

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Communicate with customers and colleagues from diverse backgrounds

1.1

Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity

1.2

Cultural differences are accommodated in verbal and non-verbal communication

1.3

Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person’s language

1.4

Assistance from colleagues, reference books or outside organisations is obtained as required

2

Deal with cross-cultural misunderstandings

2.1

Issues that may cause conflict or misunderstanding in the workplace are identified

2.2

Difficulties are addressed with the appropriate people and assistance is sought from team leader/supervisor as required

2.3

When difficulties or misunderstandings occur, possible cultural differences are considered

2.4

Efforts are made to resolve misunderstandings, taking account of cultural considerations

2.5

Issues and problems are referred to the appropriate team leader/supervisor for follow-up

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Communicate with customers and colleagues from diverse backgrounds

1.1

Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity

1.2

Cultural differences are accommodated in verbal and non-verbal communication

1.3

Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person’s language

1.4

Assistance from colleagues, reference books or outside organisations is obtained as required

2

Deal with cross-cultural misunderstandings

2.1

Issues that may cause conflict or misunderstanding in the workplace are identified

2.2

Difficulties are addressed with the appropriate people and assistance is sought from team leader/supervisor as required

2.3

When difficulties or misunderstandings occur, possible cultural differences are considered

2.4

Efforts are made to resolve misunderstandings, taking account of cultural considerations

2.5

Issues and problems are referred to the appropriate team leader/supervisor for follow-up

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

communicating and working effectively with others when working in a socially diverse environment

completing documentation related to working in a socially diverse environment

reading, interpreting and applying instructions, legislation, procedures, information and signs relevant to working in a socially diverse environment

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic awareness of the culture of Australia’s indigenous and non-indigenous peoples

cultural awareness

principles of equal employment opportunity (EEO) and anti-discrimination legislation as they apply to individual employees

principles that underpin cultural awareness

recognition of the different cultural groups in Australian society

recognition of various international customer groups (appropriate to the sector and individual workplace)

typical cross-cultural misunderstandings and problems that can occur in the workplace, and appropriate ways of dealing with them.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.