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Evidence Guide: TLIG607C - Facilitate work teams

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIG607C - Facilitate work teams

What evidence can you provide to prove your understanding of each of the following citeria?

Participate in team planning

  1. The team establishes clearly defined goals, purpose, roles, responsibilities and accountabilities within the organisation's goals and objectives
  2. The team performance plan contributes to the organisation's business plan, policies and practices
  3. The team agrees to processes to monitor and adjust its performance within the organisation's continuous improvement policies
  4. The team includes in its plans ways in which it can benefit from the diversity of its membership
The team establishes clearly defined goals, purpose, roles, responsibilities and accountabilities within the organisation's goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The team performance plan contributes to the organisation's business plan, policies and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The team agrees to processes to monitor and adjust its performance within the organisation's continuous improvement policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The team includes in its plans ways in which it can benefit from the diversity of its membership

Completed
Date:

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Develop team commitment and cooperation

  1. The team uses open communication processes to obtain and share information
  2. The team encourages and exploits innovation and initiative
  3. Support is provided to the team to develop mutual concern and camaraderie
The team uses open communication processes to obtain and share information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The team encourages and exploits innovation and initiative

Completed
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Support is provided to the team to develop mutual concern and camaraderie

Completed
Date:

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Manage and develop team performance

  1. The team is supported in making decisions within agreed roles and responsibilities
  2. The results achieved by the team contribute positively to the organisation's business plans
  3. Team and individual competencies are monitored regularly to confirm that the team is able to achieve goals
  4. Mentoring and coaching supports team members to enhance personal and collective knowledge and skills
  5. Delegates' performance is monitored to confirm that they have completed the relevant delegation(s)/assignment(s)
The team is supported in making decisions within agreed roles and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The results achieved by the team contribute positively to the organisation's business plans

Completed
Date:

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Team and individual competencies are monitored regularly to confirm that the team is able to achieve goals

Completed
Date:

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Mentoring and coaching supports team members to enhance personal and collective knowledge and skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegates' performance is monitored to confirm that they have completed the relevant delegation(s)/assignment(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and facilitate the work of teams

  1. Team effectiveness is encouraged and enhanced through active participation in team activities and communication processes
  2. Individuals and teams are actively encouraged to take individual and joint responsibility for actions
  3. The team receives support to identify and resolve problems which impede performance
Team effectiveness is encouraged and enhanced through active participation in team activities and communication processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individuals and teams are actively encouraged to take individual and joint responsibility for actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The team receives support to identify and resolve problems which impede performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant and regulatory and code requirements

Relevant OH&S and environmental protection policies and procedures

Workplace protocols and procedures for the facilitation of work teams

Mechanisms to encourage team decision making, and reward and support team achievement

Coaching and mentoring approaches to support team members to share knowledge and skills

Workplace policies and plans including procedures for training and assessment

Strategies to implement continuous improvement processes

Typical problems that can occur when facilitating work teams, and related appropriate action that can be taken

Principles, duty of care and obligations within the chains of responsibility in the transport industry

Required skills:

Communicate effectively with others when facilitating the operation of work teams

Read and interpret instructions, procedures, information and signs relevant to work team functions and management

Interpret and follow operational instructions and prioritise work

Negotiate and work effectively with others

Complete documentation related to team activities and organisation

Operate electronic communication equipment to required protocol

Lead and encourage others

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when facilitating the operation of work teams in accordance with workplace procedures

Ensure implementation of contingency plans for unplanned events that may occur during team activities

Identify improvements to services, resource allocation and use

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Ensure implementation of fatigue management policies and procedures

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and appropriately apply technology, information systems and procedures to complete workplace tasks

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The workplace environment may involve twenty-four hour operation and may include:

single and multi site location

large, medium and/or small organisations

Services, products, risks, work systems and requirements may:

potentially vary across different sections of the workplace

Operations involve:

internal and external customer contact and coordination

Teams may be:

new or long established

within a functional area

drawn from across the organisation

Team membership may be:

changing on a regular basis

evolving within the overall context of change within the enterprise

Team members/leaders may include:

English-speaking persons

multilingual staff

persons with limited ability to communicate in English

persons from a range of cultural backgrounds

Consultative processes may involve:

members and leaders of work teams

other employees and supervisors

customers/clients

manufacturers and suppliers

relevant authorities

management

union representatives

OH&S specialists,

other maintenance, professional or technical staff

Communications systems may involve:

face-to-face discussions or group meetings

telephone

fax

email

mail

Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:

company plans/procedures

enterprise plans/procedures

organisational plans/procedures

established plans/procedures

Information/documentation may include:

workplace policies and procedures

customer/client instructions and requirements

customer service standards and procedures

workplace products and services information

quality assurance standards and procedures

relevant agreements, regulations and codes of practice, including the Australian standards relevant to services and operations

manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions

workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information

emergency procedures

regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice

relevant Australian and state/territory OH&S legislation

regulations on equal opportunity, equal employment opportunity and affirmative action

environmental protection regulations

hazardous substances and dangerous goods codes

relevant Australian standards and certification requirements

licence, patent or copyright arrangements