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Evidence Guide: TLIH2003 - Prioritise courier/delivery operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIH2003 - Prioritise courier/delivery operations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work requirements and specific customer requirements interpreted and clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pick-up and delivery points are located

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Size, weight and configuration of materials to be couriered are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Equipment required to facilitate pick-up and delivery is identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and prepare for work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Planned steps and outcomes are checked to ensure conformity with instructions and work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work sequence is identified and relayed to base as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required resources are selected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake work operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust to changing work priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work plan or route is adjusted or modified to meet changing priorities and circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes to work plan are relayed to base

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete work operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace documentation is completed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational capacity of equipment is checked and returned to storage area as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security of goods is maintained in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify work requirements

1.1

Work requirements and specific customer requirements interpreted and clarified as required

1.2

Pick-up and delivery points are located

1.3

Size, weight and configuration of materials to be couriered are identified

1.4

Equipment required to facilitate pick-up and delivery is identified

2

Plan and prepare for work

2.1

Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

2.2

Planned steps and outcomes are checked to ensure conformity with instructions and work requirements

2.3

Work sequence is identified and relayed to base as required

2.4

Required resources are selected

3

Undertake work operations

3.1

Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity

3.2

Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined

3.3

Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures

4

Adjust to changing work priorities

4.1

Work plan or route is adjusted or modified to meet changing priorities and circumstances

4.2

Changes to work plan are relayed to base

5

Complete work operations

5.1

Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes

5.2

Workplace documentation is completed

5.3

Operational capacity of equipment is checked and returned to storage area as required

5.4

Security of goods is maintained in accordance with enterprise procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify work requirements

1.1

Work requirements and specific customer requirements interpreted and clarified as required

1.2

Pick-up and delivery points are located

1.3

Size, weight and configuration of materials to be couriered are identified

1.4

Equipment required to facilitate pick-up and delivery is identified

2

Plan and prepare for work

2.1

Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

2.2

Planned steps and outcomes are checked to ensure conformity with instructions and work requirements

2.3

Work sequence is identified and relayed to base as required

2.4

Required resources are selected

3

Undertake work operations

3.1

Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity

3.2

Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined

3.3

Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures

4

Adjust to changing work priorities

4.1

Work plan or route is adjusted or modified to meet changing priorities and circumstances

4.2

Changes to work plan are relayed to base

5

Complete work operations

5.1

Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes

5.2

Workplace documentation is completed

5.3

Operational capacity of equipment is checked and returned to storage area as required

5.4

Security of goods is maintained in accordance with enterprise procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others when prioritising courier or delivery operations

completing documentation related to prioritising courier or delivery operations

estimating the size, shape and special delivery requirements of articles

identifying and correctly using equipment required when coordinating courier or delivery operations

interpreting and following operational instructions and prioritising work

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading and interpreting instructions, procedures, information and labels relevant to courier or delivery operations

reporting and/or rectifying identified problems promptly, in accordance with workplace procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

housekeeping standards and procedures

methods and strategies for prioritising courier or delivery operations

National Transport Commission Load Restraint Guide

relevant state/territory mass and loading regulations

requirements of courier or delivery work systems and operations, and relevant equipment

risks in courier or delivery operations and related precautions to control these risks

security policies and procedures

typical problems that may arise when prioritising courier or delivery operations and appropriate action to be taken

workplace procedures and policies for coordinating and prioritising courier or delivery operations.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.