The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Recognise opportunities to market enterprise services to customers
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Services available for on-selling from the enterprise are identified Completed |
Evidence:
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Technical specifications and application/s of services are identified Completed |
Evidence:
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Applicability of services are matched to customer/customer group particular requirements Completed |
Evidence:
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Features of services (including technical specifications) are explained in relation to current customer requirements Completed |
Evidence:
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Information about potential associated requirements are explained Completed |
Evidence:
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Customers are referred to expert personnel or other enterprise services as required Completed |
Evidence:
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Establish and maintain contact with customers
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Communication with customers is established and maintained to develop a business relationship Completed |
Evidence:
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Customers are informed of the full range of business services Completed |
Evidence:
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Follow-up contacts with customers are made on customer request and in accordance with enterprise policy Completed |
Evidence:
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Recognise special requirements and refer to appropriate area
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Special requirements are identified and discussed with customers Completed |
Evidence:
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Features of special services required, as a result of customer requests, are explained Completed |
Evidence:
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Customers are referred to expert personnel or other enterprise services as required Completed |
Evidence:
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Customers are referred to the sales department as appropriate Completed |
Evidence:
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