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Evidence Guide: TLII0001 - Market international freight forwarding services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLII0001 - Market international freight forwarding services

What evidence can you provide to prove your understanding of each of the following citeria?

Recognise opportunities to market enterprise services to customers

  1. Services available for on-selling from the enterprise are identified
  2. Technical specifications and application/s of services are identified
  3. Applicability of services are matched to customer/customer group particular requirements
  4. Features of services (including technical specifications) are explained in relation to current customer requirements
  5. Information about potential associated requirements are explained
  6. Customers are referred to expert personnel or other enterprise services as required
Services available for on-selling from the enterprise are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Technical specifications and application/s of services are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Applicability of services are matched to customer/customer group particular requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Features of services (including technical specifications) are explained in relation to current customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information about potential associated requirements are explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are referred to expert personnel or other enterprise services as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain contact with customers

  1. Communication with customers is established and maintained to develop a business relationship
  2. Customers are informed of the full range of business services
  3. Follow-up contacts with customers are made on customer request and in accordance with enterprise policy
Communication with customers is established and maintained to develop a business relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are informed of the full range of business services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow-up contacts with customers are made on customer request and in accordance with enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise special requirements and refer to appropriate area

  1. Special requirements are identified and discussed with customers
  2. Features of special services required, as a result of customer requests, are explained
  3. Customers are referred to expert personnel or other enterprise services as required
  4. Customers are referred to the sales department as appropriate
Special requirements are identified and discussed with customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Features of special services required, as a result of customer requests, are explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are referred to expert personnel or other enterprise services as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are referred to the sales department as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Recognise opportunities to market enterprise services to customers

1.1

Services available for on-selling from the enterprise are identified

1.2

Technical specifications and application/s of services are identified

1.3

Applicability of services are matched to customer/customer group particular requirements

1.4

Features of services (including technical specifications) are explained in relation to current customer requirements

1.5

Information about potential associated requirements are explained

1.6

Customers are referred to expert personnel or other enterprise services as required

2

Establish and maintain contact with customers

2.1

Communication with customers is established and maintained to develop a business relationship

2.2

Customers are informed of the full range of business services

2.3

Follow-up contacts with customers are made on customer request and in accordance with enterprise policy

3

Recognise special requirements and refer to appropriate area

3.1

Special requirements are identified and discussed with customers

3.2

Features of special services required, as a result of customer requests, are explained

3.3

Customers are referred to expert personnel or other enterprise services as required

3.4

Customers are referred to the sales department as appropriate

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Recognise opportunities to market enterprise services to customers

1.1

Services available for on-selling from the enterprise are identified

1.2

Technical specifications and application/s of services are identified

1.3

Applicability of services are matched to customer/customer group particular requirements

1.4

Features of services (including technical specifications) are explained in relation to current customer requirements

1.5

Information about potential associated requirements are explained

1.6

Customers are referred to expert personnel or other enterprise services as required

2

Establish and maintain contact with customers

2.1

Communication with customers is established and maintained to develop a business relationship

2.2

Customers are informed of the full range of business services

2.3

Follow-up contacts with customers are made on customer request and in accordance with enterprise policy

3

Recognise special requirements and refer to appropriate area

3.1

Special requirements are identified and discussed with customers

3.2

Features of special services required, as a result of customer requests, are explained

3.3

Customers are referred to expert personnel or other enterprise services as required

3.4

Customers are referred to the sales department as appropriate

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

communicating effectively with others when marketing services to customers

completing relevant documentation

identifying and recording potential improvements to services

negotiating effectively with customers and others

operating electronic communications equipment to required protocol

promptly reporting and/or rectifying identified problems

reading and interpreting relevant instructions, procedures and information

responding appropriately to cultural differences in the workplace

selecting and appropriately applying technology, information systems and procedures to market services to customers

working collaboratively with others in the workplace to market enterprise services.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

focus of operation of marketing systems and resources

functions of other workplace departments and personnel

relevant regulatory requirements

relevant workplace business marketing policies and practices, including requirements to maintain security and privacy

strategies to implement continuous improvement processes

types of problems that can occur and appropriate actions that can be taken

workplace protocols and procedures for marketing services to customers.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.