The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Workplace quality assurance and improvement principles and procedures

Relevant OH&S procedures and guidelines

Housekeeping standards and procedures required in the workplace

Workplace or site layout

Focus of operation of work systems, equipment or management, site and organisational operating procedures

Typical quality-related problems that may arise in work operations and products, and related options for action and solutions

Impact of job on enterprise and individual performance

Required skills:

Communicate effectively with others when applying quality procedures and standards

Read and interpret instructions and information relevant to quality procedures and standards

Interpret and follow operational instructions and prioritise work

Complete documentation related to quality procedures and standards

Operate electronic communication equipment to required protocol

Work collaboratively with others when applying quality procedures and standards

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified quality-related problems in accordance with workplace procedures

Monitor work activities in terms of quality procedures and standards and take appropriate action where required

Modify quality assurance activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and use equipment, processes and procedures required within the context of the job concerned

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The operations may be conducted:

in a range of work environments

by day or night

in a range of typical weather conditions

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Work may be conducted in a range of work contexts and may include:

restricted spaces

exposed conditions

controlled or open environments

exposure to chemicals, dangerous or hazardous substances and movements of equipment, goods and vehicles

Consultative processes may involve:

other workplace personnel

management

union representatives

industrial relations personnel

OH&S specialists

other professional or technical staff

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

quality assurance procedures and standards

relevant codes of practice and regulatory requirements

relevant Australian standards and certification requirements

workplace procedures and policies

manufacturers instructions concerning the use of equipment and/or materials

supplier and/or client instructions

material safety data sheets

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

OH&S policy and procedures

emergency procedures

Applicable regulations and legislation may include:

relevant codes of practice and regulatory requirements

relevant Australian standards and certification requirements

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

workplace relations regulations

workers compensation regulations

Dangerous Goods Code and regulations

water and road use and licence arrangements

relevant patent or copyright arrangements

dangerous goods and air freight regulations

relevant export/import/quarantine/bond requirements