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Evidence Guide: TLIJ4009 - Implement and monitor quality assurance systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIJ4009 - Implement and monitor quality assurance systems

What evidence can you provide to prove your understanding of each of the following citeria?

Plan for quality assurance activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Products and services to be quality assured and required resources, are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Objectives of the quality assurance activities are determined and discussed with those responsible for carrying them out

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Proposed methods and techniques to be applied are confirmed and implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement quality assurance procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources required to carry out the quality assurance plan efficiently and effectively are accessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality assurance activities are supported as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality of operations, services or products is monitored and adjusted as required to meet organisational specifications and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Variations in the quality of operations, services or products from required standards are detected and reported in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problems that affect or could potentially affect quality are identified and solutions are posed and reported to relevant person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records are kept according to organisational quality assurance policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate quality assurance procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of implementing quality assurance procedures are evaluated against organisational specifications and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggestions for improving quality assurance procedures are made in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of the quality assurance activities are discussed with relevant parties and recommendations are made to ensure quality is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan for quality assurance activities

1.1

Products and services to be quality assured and required resources, are identified

1.2

Objectives of the quality assurance activities are determined and discussed with those responsible for carrying them out

1.3

Proposed methods and techniques to be applied are confirmed and implemented

2

Implement quality assurance procedures

2.1

Resources required to carry out the quality assurance plan efficiently and effectively are accessed

2.2

Quality assurance activities are supported as required

2.3

Quality of operations, services or products is monitored and adjusted as required to meet organisational specifications and standards

2.4

Variations in the quality of operations, services or products from required standards are detected and reported in accordance with organisational procedures

2.5

Problems that affect or could potentially affect quality are identified and solutions are posed and reported to relevant person

2.6

Records are kept according to organisational quality assurance policy and procedures

3

Evaluate quality assurance procedures

3.1

Outcomes of implementing quality assurance procedures are evaluated against organisational specifications and standards

3.2

Suggestions for improving quality assurance procedures are made in accordance with organisational policy and procedures

3.3

Outcomes of the quality assurance activities are discussed with relevant parties and recommendations are made to ensure quality is maintained

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan for quality assurance activities

1.1

Products and services to be quality assured and required resources, are identified

1.2

Objectives of the quality assurance activities are determined and discussed with those responsible for carrying them out

1.3

Proposed methods and techniques to be applied are confirmed and implemented

2

Implement quality assurance procedures

2.1

Resources required to carry out the quality assurance plan efficiently and effectively are accessed

2.2

Quality assurance activities are supported as required

2.3

Quality of operations, services or products is monitored and adjusted as required to meet organisational specifications and standards

2.4

Variations in the quality of operations, services or products from required standards are detected and reported in accordance with organisational procedures

2.5

Problems that affect or could potentially affect quality are identified and solutions are posed and reported to relevant person

2.6

Records are kept according to organisational quality assurance policy and procedures

3

Evaluate quality assurance procedures

3.1

Outcomes of implementing quality assurance procedures are evaluated against organisational specifications and standards

3.2

Suggestions for improving quality assurance procedures are made in accordance with organisational policy and procedures

3.3

Outcomes of the quality assurance activities are discussed with relevant parties and recommendations are made to ensure quality is maintained

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and evaluating quality assurance processes, procedures and outcomes

completing relevant documentation

modifying activities depending on operational contingencies, risk situations and environments without compromising quality

producing a quality assurance plan

supporting others to maintain quality standards.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

data analysis and evaluation methods

organisational quality assurance system

organisational services, products and resource requirements

relevant organisational specifications and standards that require quality assured outcomes

requirements for completing relevant documentation, such as checklists, schedules and internal audit reports

typical defects that can occur and related action that can be taken

various approaches to quality assurance and their strengths and limitations.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.