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Evidence Guide: TLIL5020 - Develop and maintain operational procedures for transport and logistics enterprises

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIL5020 - Develop and maintain operational procedures for transport and logistics enterprises

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and develop operational procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Proposed operational procedures are researched using a range of sources and provision is made to include user input

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

New operational procedures are trialled with a target group as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Performance indicators are developed to measure the effectiveness of the operational procedure/s

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor the implementation of the operational procedure/s

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Effective induction and supervision is provided to support personnel in implementing the new procedure/s

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Solicited feedback is actively sought from personnel implementing the operational procedure/s

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate the implementation of operational procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Effectiveness of the operational procedure/s is assessed against developed performance indicators

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Records, reports and recommendations for improvement are managed within the workplace information systems and processes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and develop operational procedures

1.1

Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

1.2

Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel

1.3

Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

1.4

Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s

1.5

Proposed operational procedures are researched using a range of sources and provision is made to include user input

1.6

Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

1.7

New operational procedures are trialled with a target group as required

1.8

Performance indicators are developed to measure the effectiveness of the operational procedure/s

2

Monitor the implementation of the operational procedure/s

2.1

Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

2.2

Effective induction and supervision is provided to support personnel in implementing the new procedure/s

2.3

Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process

2.4

Solicited feedback is actively sought from personnel implementing the operational procedure/s

3

Evaluate the implementation of operational procedures

3.1

Effectiveness of the operational procedure/s is assessed against developed performance indicators

3.2

Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements

3.3

Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s

3.4

Records, reports and recommendations for improvement are managed within the workplace information systems and processes

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and develop operational procedures

1.1

Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

1.2

Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel

1.3

Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

1.4

Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s

1.5

Proposed operational procedures are researched using a range of sources and provision is made to include user input

1.6

Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

1.7

New operational procedures are trialled with a target group as required

1.8

Performance indicators are developed to measure the effectiveness of the operational procedure/s

2

Monitor the implementation of the operational procedure/s

2.1

Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

2.2

Effective induction and supervision is provided to support personnel in implementing the new procedure/s

2.3

Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process

2.4

Solicited feedback is actively sought from personnel implementing the operational procedure/s

3

Evaluate the implementation of operational procedures

3.1

Effectiveness of the operational procedure/s is assessed against developed performance indicators

3.2

Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements

3.3

Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s

3.4

Records, reports and recommendations for improvement are managed within the workplace information systems and processes

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities

applying relevant legislation and workplace procedures

communicating effectively with others when developing and maintaining operational procedures for transport and logistics enterprises

completing documentation related to developing and maintaining operational procedures for transport and logistics enterprises

implementing contingency plans

modifying activities to cater for variations in workplace contexts and environment

monitoring work activities in terms of planned schedule

operating electronic communication equipment to required protocol

planning and organising activities

prioritising work and coordinating self and others in relation to transport and logistics operations

providing leadership and working collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises

reading and interpreting transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures for transport and logistics enterprises

selecting and applying appropriate application of technology, information systems and procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

application of current competencies within functional activity

application of relevant Australian standards and associated certification requirements

business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources

focus of operation of transport and logistics systems, resources, management and workplace operating systems

licence and permit requirements relevant to transport and logistics operations

problems that may occur when developing and maintaining operational procedures for transport and logistics enterprises and action that can be taken to resolve or report these problems

regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable

resource availability including the competencies of individuals in the team/group

risks and hazards related to developing and maintaining operational procedures and ways of controlling the risks involved

transport and equipment applications, capacities, configurations, safety hazards and control mechanisms

workplace policies and procedures, including those covering issue resolution and grievance

workplace procedures for developing and maintaining operational procedures for transport and logistics enterprises.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.