The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify potential conflict situations
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Signs, stages and possible causes of conflict/grievance are identified Completed |
Evidence:
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Implement conflict resolution strategies
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Factors and issues relevant to conflict/grievance are clarified Completed |
Evidence:
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Strategies for dealing with conflict/grievance situations are developed Completed |
Evidence:
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Options for resolution of the conflict/grievance are identified which allow for constructive responses to be negotiated and enable established relationships to continue Completed |
Evidence:
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Strategies are implemented for the resolution of the source of conflict Completed |
Evidence:
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Outcomes of the process are monitored to ensure objectives continue to be met Completed |
Evidence:
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Use effective interpersonal skills
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Effective verbal and non-verbal communication is used during negotiations, including body language, questioning, language style, active listening and reflection Completed |
Evidence:
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Feedback is given assertively and received non-defensively during negotiations Completed |
Evidence:
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