The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Monitor passenger behaviour
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Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour Completed |
Evidence:
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Potential problem situations are quickly identified and steps taken to defuse the situation in accordance with agreed procedures Completed |
Evidence:
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Incidents which breach legislation are identified and appropriate action is taken Completed |
Evidence:
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Surveillance equipment is operated within legal and workplace parameters Completed |
Evidence:
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Identify and resolve disruptive/unlawful activity
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The nature of disruptive or unlawful behaviour is accurately assessed and, if possible, conflict is resolved using relevant conflict resolution strategies Completed |
Evidence:
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Procedures are followed to isolate the offender(s) and minimise disruption to other passengers where appropriate Completed |
Evidence:
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Assistance is sought from other staff and external support services where necessary Completed |
Evidence:
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The situation is resolved and follow-up action is implemented according to the appropriate workplace rules, regulations and guidelines Completed |
Evidence:
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Take action to control unlawful behaviour
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Assistance is sought from other staff and external support services where necessary Completed |
Evidence:
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The nature of the offence and the consequences of the behaviour are clearly communicated to the offender Completed |
Evidence:
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Staff involvement in the apprehension of offenders is undertaken within legal and workplace parameters Completed |
Evidence:
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Report and document incident(s)
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Incidents are reported using the appropriate document format in accordance with workplace policies and procedures Completed |
Evidence:
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All documentation is drafted in accordance with workplace rules, regulations and guidelines Completed |
Evidence:
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