NTISthis.com

Evidence Guide: TLIP2039 - Ensure the confidentiality, privacy and security of customer information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIP2039 - Ensure the confidentiality, privacy and security of customer information

What evidence can you provide to prove your understanding of each of the following citeria?

Work within accepted codes of conduct

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work requirements and/or delegated task/s are confirmed with relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Types of information required to be collected from customers is identified and confirmed to be in accordance with organisational and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are treated professionally and with respect when collecting personal data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow confidentiality and privacy procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information and requests for information are assessed with regard to what is and what is not disclosable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discretion and judgement is used in all communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer-related matters are only discussed with appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice and clarification is sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow security procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer information and other confidential documentation is secured appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All documents required by legislation to be stored for certain periods are clearly labelled and stored securely in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work within accepted codes of conduct

1.1

Work requirements and/or delegated task/s are confirmed with relevant personnel

1.2

Types of information required to be collected from customers is identified and confirmed to be in accordance with organisational and legislative requirements

1.3

Customers are treated professionally and with respect when collecting personal data

2

Follow confidentiality and privacy procedures

2.1

Information and requests for information are assessed with regard to what is and what is not disclosable

2.2

Discretion and judgement is used in all communications

2.3

Customer-related matters are only discussed with appropriate personnel

2.4

Advice and clarification is sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information

3

Follow security procedures

3.1

Customer information and other confidential documentation is secured appropriately

3.2

All documents required by legislation to be stored for certain periods are clearly labelled and stored securely in accordance with organisational policies and procedures

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work within accepted codes of conduct

1.1

Work requirements and/or delegated task/s are confirmed with relevant personnel

1.2

Types of information required to be collected from customers is identified and confirmed to be in accordance with organisational and legislative requirements

1.3

Customers are treated professionally and with respect when collecting personal data

2

Follow confidentiality and privacy procedures

2.1

Information and requests for information are assessed with regard to what is and what is not disclosable

2.2

Discretion and judgement is used in all communications

2.3

Customer-related matters are only discussed with appropriate personnel

2.4

Advice and clarification is sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information

3

Follow security procedures

3.1

Customer information and other confidential documentation is secured appropriately

3.2

All documents required by legislation to be stored for certain periods are clearly labelled and stored securely in accordance with organisational policies and procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

accessing and securing records

applying relevant privacy legislation and workplace procedures

clarifying requirements and resolving difficult issues with customers

communicating effectively with customers and relevant personnel

documenting activities where confidentiality, privacy and security are maintained

identifying types of requests that are likely to be made and providing appropriate responses.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

commonwealth privacy legislation and Australian Privacy Principles

organisational policies and procedures for confidentiality, privacy and security

relevant legislation, regulations, codes of practice and standards that impact on business operations

relevant workplace security procedures.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.