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Evidence Guide: TLIPC1004 - Complete courier delivery operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIPC1004 - Complete courier delivery operations

What evidence can you provide to prove your understanding of each of the following citeria?

Clarify and organise pick-up and delivery operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work requirements and specific customer needs are interpreted and clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pick-up and delivery points are located

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Size, weight and configuration of items to be delivered are identified and measured as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources required to facilitate pick-up and delivery are identified and prepared for use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan pick-up and delivery route

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pick-up and delivery route is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items to be delivered are sorted accurately into route order

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items to be delivered are handled in a manner that minimises the risk of damage

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Special items are identified accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items to be delivered are organised into bundles and kept in sequence for delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items to be delivered are handled securely

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pick-up items to be delivered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items are picked up within specified times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items are kept secure to minimise the risk of damage, theft, misdelivery and loss

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver items to correct addresses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliveries are completed within specified times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items requiring special treatment are delivered as specified and relevant documentation is completed accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete transactions with customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Amount owing is noted from the delivery advice or invoice and customer is advised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transactions are completed as required, in accordance with workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cash transaction amount tendered is checked, and correct change is calculated and given

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of courier delivery operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incidents involving customers that occur, or hazards identified during delivery, are reported accurately to the relevant person/section

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undelivered and undeliverable items are processed in accordance with workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation and records are completed, checked for accuracy and given promptly to the appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Clarify and organise pick-up and delivery operations

1.1

Work requirements and specific customer needs are interpreted and clarified as required

1.2

Pick-up and delivery points are located

1.3

Size, weight and configuration of items to be delivered are identified and measured as required

1.4

Resources required to facilitate pick-up and delivery are identified and prepared for use

2

Plan pick-up and delivery route

2.1

Pick-up and delivery route is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

2.2

Items to be delivered are sorted accurately into route order

2.3

Items to be delivered are handled in a manner that minimises the risk of damage

2.4

Special items are identified accurately

2.5

Items to be delivered are organised into bundles and kept in sequence for delivery

2.6

Items to be delivered are handled securely

3

Pick-up items to be delivered

3.1

Items are picked up within specified times

3.2

Items are kept secure to minimise the risk of damage, theft, misdelivery and loss

3.3

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services

4

Deliver items to correct addresses

4.1

Deliveries are completed within specified times

4.2

Items are kept secure to minimise the risk of damage, theft, misdelivery and loss

4.3

Items requiring special treatment are delivered as specified and relevant documentation is completed accurately

4.4

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services

5

Complete transactions with customers

5.1

Amount owing is noted from the delivery advice or invoice and customer is advised

5.2

Transactions are completed as required, in accordance with workplace policies and procedures

5.3

Cash transaction amount tendered is checked, and correct change is calculated and given

6

Maintain records of courier delivery operations

6.1

Incidents involving customers that occur, or hazards identified during delivery, are reported accurately to the relevant person/section

6.2

Undelivered and undeliverable items are processed in accordance with workplace policies and procedures

6.3

Documentation and records are completed, checked for accuracy and given promptly to the appropriate person

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Clarify and organise pick-up and delivery operations

1.1

Work requirements and specific customer needs are interpreted and clarified as required

1.2

Pick-up and delivery points are located

1.3

Size, weight and configuration of items to be delivered are identified and measured as required

1.4

Resources required to facilitate pick-up and delivery are identified and prepared for use

2

Plan pick-up and delivery route

2.1

Pick-up and delivery route is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

2.2

Items to be delivered are sorted accurately into route order

2.3

Items to be delivered are handled in a manner that minimises the risk of damage

2.4

Special items are identified accurately

2.5

Items to be delivered are organised into bundles and kept in sequence for delivery

2.6

Items to be delivered are handled securely

3

Pick-up items to be delivered

3.1

Items are picked up within specified times

3.2

Items are kept secure to minimise the risk of damage, theft, misdelivery and loss

3.3

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services

4

Deliver items to correct addresses

4.1

Deliveries are completed within specified times

4.2

Items are kept secure to minimise the risk of damage, theft, misdelivery and loss

4.3

Items requiring special treatment are delivered as specified and relevant documentation is completed accurately

4.4

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services

5

Complete transactions with customers

5.1

Amount owing is noted from the delivery advice or invoice and customer is advised

5.2

Transactions are completed as required, in accordance with workplace policies and procedures

5.3

Cash transaction amount tendered is checked, and correct change is calculated and given

6

Maintain records of courier delivery operations

6.1

Incidents involving customers that occur, or hazards identified during delivery, are reported accurately to the relevant person/section

6.2

Undelivered and undeliverable items are processed in accordance with workplace policies and procedures

6.3

Documentation and records are completed, checked for accuracy and given promptly to the appropriate person

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting and modifying pick-up and delivery activities depending on workplace contexts, resources and environment

applying relevant legislation and workplace procedures

communicating effectively and using appropriate strategies when listening, questioning and receiving feedback

communicating effectively verbally and in writing as required for courier pick-up and delivery operations

completing calculations required for transactions when completing pick-up and delivery operations

following relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and responsibilities including safe lifting and carrying procedures

identifying and correctly using mobile phones and other equipment and technology required to complete pick-up and delivery tasks

interpreting and following a set of instructions for a pick-up and delivery operations

keeping required records of pick-up and delivery operations

planning a route and schedule to complete required workplace tasks

recognising limitations and asking for help or information about work requirements and procedures

responding appropriately to cultural differences in interactions with customers and colleagues

taking appropriate initiative to deal with problems and to complete tasks

using appropriate techniques to solve or report problems identified when completing pick-up and delivery operations

working cooperatively and collaboratively with others to complete pick-up and delivery tasks.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic mathematical operations and techniques needed to plan pick-up and delivery routes and schedules, and to complete financial transactions involved

pick-up and delivery procedures, policies and instructions

procedures for identifying and using relevant workplace technology when carrying out workplace calculations

relevant workplace standards and duty of care requirements

safe lifting and carrying policies and procedures

systems and equipment used during pick-up and delivery processes and instructions, processes and precautions for their use

typical mathematical problems involved in courier delivery operations and appropriate action and solutions.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.