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Evidence Guide: TLIQ107D - Conduct financial transactions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIQ107D - Conduct financial transactions

What evidence can you provide to prove your understanding of each of the following citeria?

Operate point of sale equipment

  1. Point of sale equipment is operated and maintained in line with manufacturers specifications and workplace procedures
  2. Procedure for opening the sales equipment or register is followed
  3. Adequate change is maintained for use in transactions
  4. Sales equipment/register is closed off in accordance with workplace cash security procedures
Point of sale equipment is operated and maintained in line with manufacturers specifications and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedure for opening the sales equipment or register is followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adequate change is maintained for use in transactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sales equipment/register is closed off in accordance with workplace cash security procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transact sale

  1. Amount owing is calculated and customer advised
  2. In the case of cash transactions, amount tendered is checked and the correct change is calculated and given
Amount owing is calculated and customer advised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

In the case of cash transactions, amount tendered is checked and the correct change is calculated and given

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear register

  1. Sales equipment/register is cleared and cash is transferred at required times in accordance with workplace policy
  2. Cheques, credit and other non-cash transactions are handled in accordance with workplace policy and procedures
  3. Due security is maintained when handling cash in accordance with workplace security procedures
Sales equipment/register is cleared and cash is transferred at required times in accordance with workplace policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cheques, credit and other non-cash transactions are handled in accordance with workplace policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Due security is maintained when handling cash in accordance with workplace security procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain sales documents

  1. Records are completed for all transactions including 'refunds' and 'no sales'
  2. Adequate supplies of dockets, vouchers and point of sale documents are maintained
  3. Debtor transactions are processed in line with workplace procedures
Records are completed for all transactions including 'refunds' and 'no sales'

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adequate supplies of dockets, vouchers and point of sale documents are maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Debtor transactions are processed in line with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory regulations and requirements related to the conduct of transactions within courier operations

Relevant OH&S procedures and guidelines

Risks and hazards when carrying out transactions and related precautions to control security threats

Operational procedures for the conduct of direct financial transactions with customers in the courier industry

Contingency planning relating to managing and controlling security threats

Implications of credit and financial institution codes of practice

Requirements of courier work systems, operations and relevant equipment

Typical problems that can occur when conducting financial transactions and appropriate action that can be taken to prevent or solve them

Required skills:

Communicate effectively with others when conducting financial transactions

Read and interpret instructions, procedures and information relevant to the conduct of financial transactions

Interpret and follow operational instructions and prioritise work

Complete documentation related to the conduct of financial transactions

Operate electronic communication equipment to required protocol

Work collaboratively with others when conducting financial transactions

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when conducting financial transactions in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of financial transactions

Plan own work including predicting consequences and identifying improvements

Apply relevant agreements, codes of practice or other legislative requirements

Monitor work activities in terms of planned schedule

Modify activities depending on differing workplace contexts, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and correctly use transaction equipment, processes and procedures

Adapt to differences in equipment in accordance with standard operating procedures

Safely use correct manual handling techniques

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Customers may be:

internal or external

Hazards may include:

vehicular and pedestrian traffic

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV

noise

Consultative processes may involve:

clients

other employees and supervisors

union representatives

industrial relations and OH&S specialists

management

other professional or technical staff

local government authorities

Finance processing equipment may include:

manual and electronic cash registers

EFTPOS and credit card facilities

smart card

manual ticketing resources

Financial transactions are undertaken:

within workplace policy and procedures

Communication may include:

mobile and fixed phones

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

firearms

two-way radios

Information/documents may include:

workplace procedures and policies

job specifications

relevant manufacturers specifications and instructions for the use of transaction equipment

operations manuals

induction documentation

competency standards and training materials

supplier and/or client instructions

material safety data sheets

codes of practice including the National Standards for Manual Handling and the Industry Safety Code

award, enterprise bargaining agreement, other industrial arrangements

relevant standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

regulatory requirements for conducting financial transactions

relevant Australian Standards and certification requirements

relevant state/territory privacy legislation

relevant state/territory OH&S regulations and legislation

licensing requirements for driving and carrying particular classes of goods

relevant state/territory road rules and traffic acts