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Evidence Guide: TLIX5040 - Manage contracted support services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIX5040 - Manage contracted support services

What evidence can you provide to prove your understanding of each of the following citeria?

Determine the scope of contracted support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract service arrangements are confirmed and clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract obligations are identified in accordance with contractual and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract authority is consulted to clarify and assist with contract administration issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate contracted support with own operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrangements for interaction and production between contracted personnel and organisational personnel are established

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Unity and cohesion are promoted to enable the integration between contracted personnel and organisational personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise the delivery of contracted support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notices of contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on the performance of contracted support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract information is maintained in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine the scope of contracted support

1.1

Contract service arrangements are confirmed and clarified as required

1.2

Contract obligations are identified in accordance with contractual and organisational requirements

1.3

Contract authority is consulted to clarify and assist with contract administration issues

1.4

Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures

1.5

Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace

2

Integrate contracted support with own operations

2.1

Arrangements for interaction and production between contracted personnel and organisational personnel are established

2.2

Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment

2.3

Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace

2.4

Unity and cohesion are promoted to enable the integration between contracted personnel and organisational personnel

3

Supervise the delivery of contracted support

3.1

Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures

3.2

Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met

3.3

Notices of contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures

3.4

Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem

3.5

Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel

4

Report on the performance of contracted support

4.1

Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures

4.2

Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures

4.3

Contract information is maintained in accordance with organisational policy and procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine the scope of contracted support

1.1

Contract service arrangements are confirmed and clarified as required

1.2

Contract obligations are identified in accordance with contractual and organisational requirements

1.3

Contract authority is consulted to clarify and assist with contract administration issues

1.4

Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures

1.5

Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace

2

Integrate contracted support with own operations

2.1

Arrangements for interaction and production between contracted personnel and organisational personnel are established

2.2

Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment

2.3

Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace

2.4

Unity and cohesion are promoted to enable the integration between contracted personnel and organisational personnel

3

Supervise the delivery of contracted support

3.1

Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures

3.2

Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met

3.3

Notices of contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures

3.4

Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem

3.5

Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel

4

Report on the performance of contracted support

4.1

Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures

4.2

Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures

4.3

Contract information is maintained in accordance with organisational policy and procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and validating information accurately

analysing task complexities such as limitations, vulnerabilities and time limitations

applying a broad range of problem-solving strategies

assessing risk posed to the successful implementation of contract support services

communicating and negotiating with contractors and other stakeholders

developing a contract supervision strategy for contract support being augmented with own organisation in a field deployment context

drafting and releasing complex forms of written communication

interpreting and applying complex documents such as contracts, legislation and guidelines

interpreting policies and procedures

making decisive, informed decisions that align with organisational requirements

moving forward despite the difficulty of the task

networking with a diverse range of service providers, contractors and end users

planning and organising own tasks in accordance with organisational requirements

providing accurate and balanced reporting on contract performance

responding to contract variations and demonstrating how these affect the contract supervision strategy

using appropriate information technology and software.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

commonwealth/state/territory government legislation, policies, practices and guidelines relating to contract administration, including environmental, purchasing guidance, logistics support concepts, and work health and safety (WHS)/occupational health and safety (OHS)

contract management

contract performance management

equal employment opportunity, equity and diversity principles

negotiation

organisational writing conventions

organisation, function and logistics support capabilities

planning processes

privacy and confidentiality requirements

probity principles and issues

procurement

risk management.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.