The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Interact with customers and co-workers
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Communication with customers is conducted in a professional and courteous manner according to established procedures. Completed |
Evidence:
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Customer/co worker enquiries are responded to promptly and politely and in accordance with established procedures. Completed |
Evidence:
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Appropriate interpersonal skills are used to facilitate accurate and relevant exchange of information. Completed |
Evidence:
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Direct enquirers to appropriate personnel
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Customer/co-worker enquiries are assessed to determine whether the enquiry is technical or non-technical. Completed |
Evidence:
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Appropriate questioning and active listening are used, drawing on general knowledge of the specific electrotechnology discipline, to determine the nature of the enquiry. Completed |
Evidence:
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Customers are directed to appropriate personnel to respond to the enquiry. Completed |
Evidence:
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Appropriate personnel to whom the enquiry is directed are informed of the nature of the enquiry and identity of the enquirer. Completed |
Evidence:
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All enquiries and how they where responded to are documented in accordance with routine procedures. Completed |
Evidence:
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