The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Engage with customer
|
|
OHS procedures for a given work area are identified, obtained and understood. Completed |
Evidence:
|
Communication with customers is conducted in a professional and courteous manner according to established procedures. Completed |
Evidence:
|
Customer enquiries are responded to promptly and politely and in accordance with established procedures. Completed |
Evidence:
|
Appropriate interpersonal skills are used to facilitate accurate and relevant exchange of information. Completed |
Evidence:
|
Clarify customer requests
|
|
Appropriate questioning and active listening are used to determine customer needs. Completed |
Evidence:
|
Customer requests are interrogated to clearly ascertain the most suitable lighting products. Completed |
Evidence:
|
Customers are advised of the technical and compliance aspects that need to be consider when choosing lighting products. Completed |
Evidence:
|
Customers are provided with information about available options and assisted to identify their preferred option. Completed |
Evidence:
|
Personal limitations in addressing customer requests are identified and where necessary assistance is sought from appropriate personnel. Completed |
Evidence:
|
Supply lighting products |
|
Completed |
Evidence:
|
3.1 |
|
Completed |
Evidence:
|
Lighting produces are supply as agreed with the customer and in accordance with established policy and procedures.
|
|
Own work is monitored and adjusted according to requirements for job quality, customer service and efficient resource use. Completed |
Evidence:
|