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Evidence Guide: UEPOPS523A - Manage critical incidents

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

UEPOPS523A - Manage critical incidents

What evidence can you provide to prove your understanding of each of the following citeria?

Identify critical incident and consequences

  1. Critical incidents and probable implications are identified and analysed in accordance with enterprise procedures
  2. Secondary threats to situation are identified and monitored
  3. Data is evaluated to determine probable causes, consequences and potential responses
  4. Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training.
Critical incidents and probable implications are identified and analysed in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Secondary threats to situation are identified and monitored

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data is evaluated to determine probable causes, consequences and potential responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish contingency plan

  1. Contingency plans are identified using relevant enterprise documentation, data and procedures
  2. Requirements for additional resources are identified
  3. Alternate contingencies to cater for crisis variations are developed in consultation with team members
Contingency plans are identified using relevant enterprise documentation, data and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requirements for additional resources are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternate contingencies to cater for crisis variations are developed in consultation with team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communications

  1. Communication links with appropriate external authorities for coordination of their resources are established
  2. Communication with appropriate key stakeholders is established to disseminate information
  3. Team roles, both internal and external, are designated and conveyed to appropriate personnel in accordance with enterprise procedures
Communication links with appropriate external authorities for coordination of their resources are established

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with appropriate key stakeholders is established to disseminate information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team roles, both internal and external, are designated and conveyed to appropriate personnel in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage critical incident

  1. Response is managed in accordance with enterprise/site requirements and allowances for personnel/equipment limitations are made
  2. Events and responses are prioritised taking into account needs of stakeholders
  3. Implications of personnel and key stakeholder actions are monitored and analysed
  4. Impact of secondary threats are identified and assessed
  5. Contingency plans are actioned in accordance with enterprise/site policy and procedure
  6. Additional resources are coordinated and directed in accordance with enterprise procedures
  7. Restoration strategies are monitored, evaluated and adjusted as necessary
Response is managed in accordance with enterprise/site requirements and allowances for personnel/equipment limitations are made

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Events and responses are prioritised taking into account needs of stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implications of personnel and key stakeholder actions are monitored and analysed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Impact of secondary threats are identified and assessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contingency plans are actioned in accordance with enterprise/site policy and procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Additional resources are coordinated and directed in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restoration strategies are monitored, evaluated and adjusted as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and review incident and response

  1. Equipment failure/problems are recorded and processed in accordance with enterprise procedures
  2. Feedback from stakeholders is recorded where necessary and analysed in accordance with enterprise procedures
  3. Required reports, findings and alternative preventative measures are generated and distributed to appropriate personnel in accordance with enterprise procedures
  4. Improvements to the critical incident management process are recommended and approved in accordance with enterprise procedures
  5. Alternative contingencies are analysed, evaluated and recommendations are communicated to appropriate personnel
Equipment failure/problems are recorded and processed in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback from stakeholders is recorded where necessary and analysed in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required reports, findings and alternative preventative measures are generated and distributed to appropriate personnel in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improvements to the critical incident management process are recommended and approved in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternative contingencies are analysed, evaluated and recommendations are communicated to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

9) This provides essential advice for assessment of the competency standard unit and must be read in conjunction with the Performance Criteria and the Range Statement of the unit and the Training Package Assessment Guidelines.

The Evidence Guide forms an integral part of this competency standard unit and shall be used in conjunction with all components parts of this unit and, performed in accordance with the Assessment Guidelines of this Training Package.

Overview of Assessment

9.1)

Longitude competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry preferred model for apprenticeships. However, where summative (or final) assessment is used it is to include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with Industry and regulatory policy.

Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed.

The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Hence, sources of evidence need to be ‘rich’ in nature so as to minimise error in judgment.

Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its ‘richness’. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practised. These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included in the Assessment Guidelines of this Training Package.

Critical aspects of evidence required to demonstrate competency in this unit

9.2)

Before the critical aspects of evidence are considered all prerequisites shall be met.

Evidence for competence in this unit shall be considered holistically. Each element and associated Performance Criteria shall be demonstrated on at least two occasions in accordance with the “Assessment Guidelines – UEP12”. Evidence shall also comprise:

A representative body of work performance demonstrated within the timeframes typically expected of the discipline, work function and industrial environment. In particular this shall incorporate evidence that shows a candidate is able to:

Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the Performance Criteria and Range Statement

Apply sustainable energy principles and practices as specified in the Performance Criteria and Range Statement

Demonstrate an understanding of the essential knowledge and associated skills as described in 6) Essential Knowledge and Associated Skills of this unit

employability skillsConduct work observing the relevant Anti Discrimination legislation, regulations, polices and workplace procedure

Demonstrated performance across a representative range of contexts from the prescribed items below:

The knowledge and application of relevant sections of: Occupational Health and Safety legislation; Statutory legislation; Enterprise/site safety procedures; Enterprise/site emergency procedures

Knowledge of emergency procedures

Knowledge of the rolls of external authorities/bodies

Ability to establish and manage emergency situations

Ability to tactical decision making techniques

Policies for system incident and follow up procedures

Dealing with an unplanned event by drawing on essential knowledge and skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items.

Context of and specific resources for assessment

9.3)

This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include:

OHS policy and work procedures and instructions.

Suitable work environment, facilities, equipment and materials to undertake actual work as prescribed by this unit.

Competency Standards should be assessed in the workplace or simulated workplace and under the normal range of workplace conditions.

Assessment of this unit will be supported with documentary evidence, by means of endorsement stating type and application of work.

In addition to the resources listed above in Context of assessment’, evidence should show competency working in limited spaces with different types of plant and equipment as well as different structural/construction types and methods and in a variety of environments.

Method of assessment

9.4)

This unit shall be assessed by methods given in Section 1.3.00 Assessment Guidelines.

Note:

Competent performance with inherent safe working practices is expected in the Industry to which this unit applies. This requires that the specified essential knowledge and associated skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the essential knowledge and skills described in this unit.

Concurrent assessment and relationship with other units

9.5)

There are no recommended concurrent assessments with this unit, however in some cases efficiencies may be gained in terms of learning and assessment effort being concurrently managed with allied competency standard units where listed.

Nil

Required Skills and Knowledge

8) This describes the essential skills and knowledge and their level, required for this unit.

Evidence shall show that knowledge has been acquired managing critical incidents.

The extent of the Essential Knowledge and Associated Skills required follows:

KS01-PO523A Critical incident

T1 Evidence shall show that knowledge has been acquired for safe working practices of:

• Relevant environmental, occupational health and safety legislation and regulations

• Enterprise procedures

• Plant drawings and manufacturers manuals

• Introduction to and typical arrangements of power production plant

• Relevant plant and equipment, its location and operating parameters

• Plant status

• Enterprise recording procedures

• System/network characteristics

• Contingency plans

• Supervisory, alarm, protection and control equipment

• Load shedding principles

• Control and data acquisition systems

• Switching practices and procedures

T2 Specific skills needed to achieve the Performance Criteria:

• Interpret plant drawings and manufacturers manuals

• Apply enterprise recording procedures

• Manager and control system/network

• Identify plant status

• Communicate effectively

• Apply data analysis techniques and tools

• Identify and respond to abnormal system operating conditions

• Plan and prioritise work

• Coordinate the operation of system/network to maintain plant integrity, personnel safety, continuity of supply and optimum efficiency

• Apply stress management techniques

• Direct and coordinate personnel

• Select appropriate load shedding

• Apply diagnostic techniques.

Range Statement

10) This relates to the competency standard unit as a whole, providing the range of contexts and conditions to which the Performance Criteria apply. It allows for different work environments and situations that will affect performance.

Safety standards may include relevant sections of Occupational Health and Safety legislation, enterprise safety rules, relevant State and federal legislation, national standards for plant.

Information and documentation sources may include verbal or written communications; enterprise safety rules documentation; enterprise operating instructions; dedicated computer equipment; enterprise/site standing and operating instructions; enterprise log books; manufacturer’s operation and maintenance manuals; and equipment and alarm manuals.

Technical and operational indicators may include stimuli (audio, smell, touch, visual), local indicators and recorders, computers and alarms (visible and or audible).

Communications may be by means of telephone, two way radio, pager, computer (electronic mail) and operating logs (written or verbal).

Appropriate personnel, team members/other authorities may include supervisor/team leader or equivalent, power plant operations personnel or equivalent, technical and engineering officers or equivalent, maintenance staff, other operating staff or equivalent, system controller, field operators, restricted operators, emergency personnel, network controllers/coordinators, generation controllers, plant operators, field operators, support staff, fire service, police, ambulance, emergency services, enterprise and site representatives, consumers and independent power producers.

Operating environment may be: remote from plant and equipment being operated (operation is assisted by remote indicators of plant status and other parameters monitored), during inclement or otherwise harsh weather conditions, in wet/noisy/dusty areas or during night periods.

Unit operations may include spurious faults in automatic systems, automatic systems operating out of range, failure of automatic system components and routine plant movement.

Types of incident may include localised blackout, interconnected/isolated power system potential power system threat, accidents, life threatening situations, generation plant and auxiliary plant faults/failure and loss of network and generation components, natural and environmental disasters.

System conditions may be: voltage profiles, spare plant, generation/transmission capability limits, variation from normal trends and switching.

Documentation may include policy, procedure, standard operating instructions, contingency plans and emergency switching programs.

Liaison with key stakeholders may be system/network controllers/coordinators, oncoming shift change, field operators, support staff, asset centres, patrolmen, customers, other government bodies, co-generation authorities, generation plant operators, on call staff, police, fire and emergency services and private systems.

Post incident debrief may be: probable fault/failure cause, strategic/contingency plan, environmental implications, economic factors, policy, procedure, training, safety factors and emergency switching programs.

Generic terms are used throughout this Training Package for vocational standard shall be regarded as part of the Range Statement in which competency is demonstrated. The definition of these and other terms are given in Section 2.1 Preliminary Information and Glossaries.