Manage conflict situations in an animal control and regulation environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ACMACR404A, 'Manage conflict situations in an animal control and regulation environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage conflict situations in an animal control and regulation environment' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify the conflict situation

1.1. The conflict is identified, defined and recorded in accordance with organisational policies and procedures.

1.2. Causes of dispute/conflict and harmful behaviour are anticipated and appropriate responses to prevent escalation are implemented.

1.3. Parties involved in the conflict are identified.

1.4. Issues of the conflict are identified and analysed.

1.5. Proceedings to settle the dispute/conflict are instigated with minimal delay in accordance with legislative requirements and organisational procedures.

1.6. Situations requiring assistance are identified and support is promptly requested.

2. Negotiate resolution

2.1. Conflict is addressed and resolved constructively using strategies that comply with organisational procedures.

2.2. Negotiation techniques are used to maintain positive interaction and to divert and minimise aggressive behaviour.

2.3. Effective communication techniques are used to ensure third parties understand the information received.

2.4. Social and cultural differences are taken into account in the negotiation approach taken.

2.5. Assistance is requested, as required, for situations that cannot be resolved through negotiation or mutual resolution.

2.6. An accurate, complete and accessible record of the resolution is kept.

3. Evaluate response

3.1. Effectiveness of response is evaluated and reviewed in accordance with legal requirements and organisational procedures.

3.2. Systems, records and reporting procedures are followed in accordance with organisational procedures.

Qualifications and Skillsets

ACMACR404A appears in the following qualifications:

  • ACM40110 - Certificate IV in Animal Control and Regulation