Participate in workplace communications

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ACMGAS202A, 'Participate in workplace communications'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Participate in workplace communications' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Follow routine spoken messages

1.1. Required information is gathered by listening and is correctly interpreted.

1.2. Instructions and procedures are followed in an appropriate sequence for the task and in accordance with the information received.

1.3. Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood.

2. Perform workplace duties following routine written notices

2.1. Written notices and instructions are read and interpreted correctly.

2.2. Routine written instructions and procedures are followed in sequence.

2.3. Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood.

3. Obtain and provide information in response to workplace requirements

3.1. Specific relevant information is obtained from the relevant source.

3.2. Information is interpreted correctly.

3.3. Information is provided clearly and precisely in written or verbal format as required.

3.4. Personal interaction is courteous and enquiries are made clearly and concisely.

3.5. Defined procedures for the location and storage of information are used.

4. Complete relevant work-related documents

4.1. Work-related documents are completed accurately and legibly.

4.2. Workplace data is recorded manually or electronically using standard workplace forms and documents.

4.3. Basic mathematical processes are used for routine workplace calculations.

4.4. Errors in recording information on forms and documents are identified and rectified.

4.5. Reporting requirements to supervisor are completed according to organisational guidelines.

5. Participate in workplace meetings and discussions

5.1. Team meetings are attended on time.

5.2. Own opinions are clearly expressed and those of others are listened to without interruption.

5.3. Meeting inputs are consistent with the meeting purpose and established protocols.

5.4. Workplace interactions are conducted in a courteous manner.

5.5. Questions about routine workplace procedures and matters concerning conditions of employment are asked and responded to.

5.6. Outcomes of meetings and discussions are interpreted and implemented within own responsibility.

Qualifications and Skillsets

ACMGAS202A appears in the following qualifications:

  • ACM40410 - Certificate IV in Veterinary Nursing
  • ACM20110 - Certificate II in Animal Studies
  • ACM30110 - Certificate III in Animal Studies
  • ACM10110 - Certificate I in Animal Studies