Provide reception services for an animal care facility

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ACMGAS207A, 'Provide reception services for an animal care facility'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide reception services for an animal care facility' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Complete reception services

1.1. Facility services and fee structure information is provided to clients accurately and courteously.

1.2. Client appointments or bookings are scheduled and monitored.

1.3. Animals are identified according to species, breed and permanent markings.

1.4. Client records are created or updated in accordance with facility policies and procedures.

1.5. Appointment details and client records are compiled and provided to relevant staff.

1.6. Drop in and waiting clients are monitored and kept informed of appointment progress or any delays.

1.7. Reception area is maintained in a clean, tidy and hygienic state at all times.

2. Maintain office records

2.1. Telephone and mail communications are processed and relayed as required.

2.2. Information and records system is maintained to ensure integrity.

2.3. Office equipment is used to perform routine tasks, including computer files and programs.

2.4. Services and products are invoiced in line with facility fee structure.

2.5. Cash control is monitored and basic financial documents prepared.

3. Provide basic animal care assistance

3.1. Routine tasks to assist with animal during appointment or booking are carried out.

3.2. Animals are restrained and handled in a safe and humane manner.

3.3. Interactions with clients are documented in accordance with facility policies and procedures as directed.

4. Maintain records

4.1. Stock levels are monitored and supplies ordered following supervisor approval.

4.2. Client follow-up requirements are identified and documented as directed.

4.3. Client records are updated and stored in accordance with facility policies and procedures.

Qualifications and Skillsets

ACMGAS207A appears in the following qualifications:

  • ACM30410 - Certificate III in Companion Animal Services
  • ACM20110 - Certificate II in Animal Studies
  • ACM30110 - Certificate III in Animal Studies