Carry out veterinary nursing reception duties

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ACMVET201A, 'Carry out veterinary nursing reception duties'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Carry out veterinary nursing reception duties' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Compile patient and client histories

1.1. Patients are identified according to species, breed and permanent identification features.

1.2. Existing client and patient histories are identified and retrieved from clinic records.

1.3. New client and/or patient records are established, if required.

1.4. Patient admission and discharge documentation is promptly and efficiently completed.

2. Consult the duty veterinarian

2.1. Emergency situations are recognised and reported to the duty veterinarian in accordance with clinic policies and procedures.

2.2. Patient details are provided to the duty veterinarian.

2.3. Patient is presented to the duty veterinarian.

2.4. Restraint is provided as instructed by the veterinarian and in consideration of advice from the owner.

2.5. Treatment details are obtained from the veterinarian and recorded if required.

2.6. Strict compliance with clinic policy provisions, occupational health and safety (OHS) and relevant legislative requirements is practised in the sale or dispensing of veterinary prescribed products to clients.

3. Identify information required

3.1. Appropriate interpersonal skills are used to accurately identify customer information needs.

3.2. Initial customer enquiries are handled courteously and promptly in accordance with clinic policies.

3.3. Personal and professional limitations in dealing with customer enquiries and veterinary product needs are identified and assistance is sought from the veterinarian or qualified veterinary nurse when required.

4. Maintain clinic records

4.1. Visit details are recorded and stored in accordance with clinic policies.

4.2. Veterinary chemicals and medicines dispensed by the veterinarian are recorded in accordance with clinic policies.

4.3. Office routines are completed in accordance with clinic policies.

Qualifications and Skillsets

ACMVET201A appears in the following qualifications:

  • ACM40410 - Certificate IV in Veterinary Nursing
  • ACM20110 - Certificate II in Animal Studies