Manage human resources

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCBUS605, 'Manage human resources'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage human resources' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement strategies for personal development and appropriate self-management

1.1 Audit own management strengths and weaknesses and address through training and professional support

1.2 Determine priorities in management and operations and allocate time to achieve effective outcomes

1.3 Implement strategies for managing conflicting demands and pressure

2. Identify skill requirements and prepare task descriptions

2.1 Identify and describe tasks along with the range of conditions under which performance may need to occur

2.2 Determine most appropriate employment arrangements based on employer and employee needs, responsibilities and rights

2.3 Prepare task descriptions with due regard to Equal Opportunity Employment Legislation, work health and safety and work based harassment regulations

2.4 Explore and use opportunities to use government-supported employment and training programs

3. Arrange employment of workforce members

3.1 Assess options for filling job vacancies

3.2 Prepare resources and materials for recruitment and place with media and employment agencies

3.3 Determine criteria for assessing job applicants and prepare applicant evaluation processes and procedures

3.4 Assess applicants against the criteria and finalise selection decision

3.5 Advise all applicants

3.6 Negotiate terms of employment to ensure adherence to relevant award conditions

4. Manage workforce performance

4.1 Design induction programs for each employee consistent with legislative requirements and effective management

4.2 Establish terms of engagement for consultants and contractors

4.3 Conduct induction programs for new internal and external appointees and establish appropriate records

4.4 Develop work plans with all members of the workforce

4.5 Design and implement strategies for communicating with workers

4.6 Design and implement performance management strategies

4.7 Follow processes for terminating non-performing staff

5. Support personal development, training and career development of workers

5.1 Design and implement strategies to identify skill and knowledge gaps with workers

5.2 Provide on-job training to optimise worker performance and to ensure safety and fairness in the workplace

5.3 Identify off-job training requirements and source and support training

5.4 Identify and provide opportunities for career development and design and implement strategies for succession

5.5 Recognise and reward prior learning, experience and training

6. Manage administrative support

6.1 Design and implement processes and procedures for the administration of staff records

6.2 Design and implement administrative procedures and processes to meet legislated requirements

6.3 Monitor adherence to awards, enterprise agreements and contracts of employment, and resolve disputes and conflicts

7. Implement work health and safety priorities and procedures

7.1 Develop and communicate safety policies

7.2 Identify and design safe work practices for all aspects of the operation of the enterprise

7.3 Communicate and enforce safe work practices among all members of the workforce

8. Review labour productivity

8.1 Establish strategies for monitoring labour costs

8.2 Review the performance of the enterprise using labour productivity benchmarks

8.3 Establish opportunities to develop more efficient work practices by consulting peers, staff and consultants

8.4 Implement strategies for improving labour productivity