Provide irrigation sales and service

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCIRG428A, 'Provide irrigation sales and service'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide irrigation sales and service' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1 Identify customer needs

1.1 Appropriate interpersonal skills are used to accurately identify customer needs

1.2 Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements

1.3 Available products are matched to customer needs and against ecological considerations

1.4 Knowledge and understanding of irrigation products is actively and regularly researched and updated from authoritative sources

2 Provide advice on products and services

2.1 Advice that addresses customer needs is provided to customers in a timely and professional manner

2.2 Products that may meet customer needs are appropriately exhibited or explained to customer

2.3 Alternative and additional products and services are suggested as necessary

2.4 Customers concerns and questions are addressed sensitively in line with enterprise requirements

3 Recommend irrigation components and pumps

3.1 Irrigation design is interpreted

3.2 Pump and component requirements are established and discussed with customer

3.3 Advice is provided on irrigation pumps that is based on suitability for the task, energy efficiency from pump curves and serviceability

3.4 Advice on components is provided based on technically correct and current information

4 Research irrigation innovations and products

4.1 Contacts in irrigation product development are maintained and review of new products is conducted

4.2 Exhibitions and field displays are studied to update technical expertise

4.3 Technical information and extension advice is read and incorporated into advice to customers and clients

5 Conduct retail transactions with irrigation clients

5.1 Quantities for irrigation installation projects are estimated

5.2 Quotes on products and services are provided

5.3 Price and payment options are negotiated

5.4 Advice on irrigation product warranties is provided

5.5 Advice on and arrange product service and repairs is provided

5.6 Delivery of irrigation merchandise is arranged