Provide irrigation sales and service

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCMER407, 'Provide irrigation sales and service'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide irrigation sales and service' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use appropriate interpersonal skills to accurately identify customer needs

1.2 Handle customer enquiries courteously and promptly

1.3 Match available products to customer needs and against ecological considerations

1.4 Research and update knowledge and understanding of irrigation products regularly from authoritative sources

2. Provide advice on products and services

2.1 Provide advice that addresses customer needs to customers in a timely and professional manner

2.2 Explain or show products to customer that may meet needs

2.3 Suggest alternative and additional products and services as necessary

2.4 Address customer concerns and questions sensitively

3. Recommend irrigation components and pumps

3.1 Interpret irrigation design

3.2 Confirm pump and component requirements and discuss with customer

3.3 Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability

3.4 Provide advice on components based on technically correct and current information

4. Research irrigation innovations and products

4.1 Maintain contacts in irrigation product development and review new products regularly

4.2 Study exhibitions and field displays to update technical expertise

4.3 Read and incorporate technical information and extension advice to provide advice to customers

5 Conduct retail transactions with irrigation clients

5.1 Estimate quantities for irrigation installation projects

5.2 Provide quotes on products and services

5.3 Negotiate price and payment options

5.4 Provide advice on irrigation product warranties

5.5 Organise product service and repairs

5.6 Organise delivery of irrigation merchandise