Participate in workplace communications

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCWRK205, 'Participate in workplace communications'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Participate in workplace communications' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow routine spoken messages

1.1 Gather required information by listening and interpret information

1.2 Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received

1.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2. Perform workplace duties following routine written notices

2.1 Read and interpret written notices and instructions

2.2 Follow routine written instructions and procedures in sequence

2.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2.4 Follow enterprise work health and safety policies

3. Obtain and provide information in response to workplace requirements

3.1 Obtain and interpret specific, relevant information

3.2 Write any required information completely, accurately and legibly

3.3 Identify sources of required information and establish appropriate contact

3.4 Ensure personal interaction is courteous and make enquiries clearly and concisely

3.5 Use defined procedures for the location and storage of information

4. Complete relevant work-related documents

4.1 Complete a range of forms relating to conditions of employment accurately and legibly

4.2 Record workplace data manually or electronically using standard workplace forms and documents

4.3 Use basic mathematical processes for routine calculations

4.4 Identify and rectify errors in recording information on forms and documents

4.5 Complete reporting requirements to supervisor as required by workplace procedures

5. Participate in workplace meetings and discussion

5.1 Attend team meetings on time

5.2 Express own opinions clearly and listen to those of others without interruption

5.3 Make contributions to meetings that are consistent with the meeting purpose and established protocols

5.4 Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment

5.5 Interpret and implement meeting outcomes